Sr Facilities & Equipment Specialist

Overview

Elevate your career with CHAGEE as a Sr. Facilities & Equipment Specialist. Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is expanding its presence in the US market, offering you the chance to be part of an exciting journey delivering the taste of authentic tea culture to America.

What You'll Do

• Store Facilities & Equipment Support:

  • Serve as the primary point of contact for store equipment, maintenance, and facilities issues.
  • Receive, assess, prioritize, and track maintenance requests from store teams.
  • Troubleshoot equipment issues remotely with store teams when appropriate.
  • Determine whether an issue can be resolved through store level troubleshooting, requires internal technical support, or requires a service vendor.
  • Provide clear instructions to store teams for basic troubleshooting and corrective actions.
  • Escalate complex or recurring technical issues to Operations, R&D, IT, equipment manufacturers, or other appropriate teams.
  • Communicate issue status, expected timelines, and next steps to store leadership.

• Equipment Maintenance & Repair:

  • Support the operation and maintenance of equipment used throughout our stores, including: Tea brewing equipment, Automated beverage dispensing equipment, Espresso machines and grinders, Ice machines, Water filtration and reverse osmosis systems, Refrigeration and freezer equipment, Blenders, mixers, and other beverage preparation equipment, Smallwares and other store operational equipment.
  • May include diagnosing mechanical, electrical, plumbing, water-system, and equipment-related problems within the scope of the role.
  • Perform basic repairs and component replacements when appropriate.
  • Coordinate manufacturer or third-party service when specialized repair is required.
  • Identify repeat equipment failures and work with Operations and R&D to determine root causes.
  • Maintain records of equipment failures, repairs, parts replacement, and service history.
  • Establish standards for routine equipment care that can be performed by store teams.
  • Work with Training and Operations to ensure store teams understand basic equipment care and maintenance expectations.

• Vendor & Service Management:

  • Coordinate service calls with approved equipment and facilities vendors.
  • Communicate technical information and store conditions to vendors before service visits.
  • Track open service requests and ensure work is completed.
  • Review service recommendations and determine appropriate next steps with internal stakeholders when necessary.
  • Maintain relationships with equipment manufacturers, distributors, technicians, and service providers.
  • Help evaluate vendor responsiveness, repair quality, cost, and recurring service issues.
  • Maintain service reports, warranties, equipment manuals, vendor contacts, and related documentation.

• Facilities Support:

  • Support general store facilities needs, including issues related to: Plumbing, Electrical systems, HVAC, Refrigeration, Water systems, Fixtures and millwork, Doors and hardware, Lighting, Drainage, General store repairs.
  • Determine when issues can be handled internally and when licensed or specialized contractors are required.

• New Store Openings & Equipment Installation:

  • Support equipment installation, commissioning, and testing for new store openings.
  • Carefully coordinate with Operations, R&D, vendors, contractors, and store teams to ensure equipment is installed correctly and operational prior to opening.
  • Verify equipment connections, utilities, placement, and basic functionality.
  • Aid in identifying and resolving installation deficiencies.
  • Maintain equipment information and service documentation for newly opened locations.
  • Document equipment information including model numbers, serial numbers, warranty information, installation dates, and service history.

• Documentation & Issue Tracking:

  • Maintain an organized equipment and facilities service history for each store.
  • Track recurring issues and identify patterns across locations.
  • Maintain equipment information including model numbers, serial numbers, warranty information, installation dates, and service history.
  • Document troubleshooting procedures and common resolutions.
  • Help develop and maintain a troubleshooting knowledge base for store teams.
  • Provide periodic reporting on open issues, recurring failures, repair costs, and equipment reliability.

Qualifications

• 3–5+ years of experience in facilities, equipment maintenance, field service, restaurant equipment, foodservice equipment, or a related technical role.
• Strong mechanical and technical troubleshooting skills.
• Working knowledge of electrical, plumbing, refrigeration, water filtration, and commercial foodservice equipment.
• Ability to diagnose problems remotely using conversations, photos, videos, error codes, and equipment documentation.
• Experience coordinating third-party technicians and service vendors.
• Strong organizational skills with the ability to manage multiple open service requests across multiple locations.
• Comfortable reading equipment manuals, technical documentation, manufacturer specifications, and basic electrical or mechanical diagrams.
• Strong communication skills with the ability to translate technical issues into clear instructions for store teams.
• Ability to distinguish between issues that can be resolved internally and those requiring licensed or specialized contractors.
• Ability to travel between store locations as needed.
• Ability to work independently and take ownership of issues through resolution.

What We Offer

• Hybrid work schedule for a balanced life.
• 401K with company match to secure your future.
• Yearly bonus opportunity.
• Comprehensive medical, dental, and vision insurance.
• On-site fitness center and wellness programs.
• Exclusive discounts at our tea locations, theme parks, and gyms.
• Generous paid time off starting at 15 days, plus 7 federal holidays.
• Opportunities for continuous education and scholarships.
• Income protection including Disability, Life, and AD&D insurance.
• Bereavement leave for those difficult times.

Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.