Sr Experience Designer, Servicing

Job Summary

We’re hiring a Senior Designer to create customer experiences that help people successfully navigate issues, find answers, and complete tasks with confidence. Our team works across self-service, proactive servicing, AI-powered support experiences, and operational tools that help both customers and support teams.

Essential Responsibilities

• Perform product designs specialized in experience design knowledge and developed business expertise
• Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
• Create customer experiences across digital and physical products within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues

Minimum Qualifications

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Responsibilities & Preferred Qualifications

• Design end-to-end customer journeys across servicing and support experiences
• Simplify complex workflows into clear, intuitive, and actionable customer experiences
• Use customer insights, analytics, and experimentation to inform design decisions
• Partner with Product, Engineering, Research, Content Design, Product Design, and Operations to deliver high-quality solutions
• Contribute to service design, systems thinking, and operational workflows where appropriate
• Explore emerging technologies and new interaction patterns that improve customer outcomes
• Share work regularly, contribute to critique, and help improve team craft and quality