Sr. Execution Manager, Global Strategic Accounts
Position Summary
As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services.
Responsibilities
Build and maintain strong relationships with the key client stakeholders. Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations.
Collaborate with the sales account manager to align on customer expectations and drive successful execution.
Collaborate with technical sales to drive clarity on scope, engagement, deliverables, and expectations.
Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery.
Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements.
Manage all aspects of customer engagement, including program strategy, milestones, and deliverables.
Maintain the financial performance of projects and work with offering management if pricing needs to be adjusted.
Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects.
Lead team of direct reports in setting and achieving objectives in line with corporate values and goals.
Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle.
Identify potential risks and proactively implement mitigation strategies to ensure project and program success.
Monitor project progress and address issues promptly to minimize disruptions.
Assemble cross-functional teams to address issues (quality, safety, manufacturing etc…) to ensure program or project issues are resolved in a timely manner.
Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly.
Act as liaison and escalation point for Service business and CSMs for the Account.
Continuously seek opportunities to enhance the client's experience and value from our products and services.
Qualifications
8-10 years’ experience in program and project management, preferably in a customer-facing role.
Strong leadership skills with the ability to lead and motivate cross-functional teams.
Prior experience directly managing and developing a team.
Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders.
Strategic thinking and problem-solving abilities.
Proficiency in project management tools and methodologies.
Excellent organizational skills and attention to detail.
Ability to thrive in a fast-paced, dynamic environment.
Prior experience in Data Center industry and knowledge of Power and Thermal products.
Education and Certifications
Bachelor's degree in engineering, operations, or a related technical field required.
MBA preferred.
Physical Requirements
No special physical requirements.
Environmental Demands
Standard office environment. Working in office full time is required. Travel time required 5-10%.
About Vertiv
Ventiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Ventiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Ventiv employs around 34,000 people and does business in more than 130 countries. Visit Ventiv.com to learn more.
Work Authorization
No calls or agencies please. Ventiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Ventiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@ventiv.com.