Sr. Manager, Strategic Accounts

About the role

You will own operational execution and expansion across Instrumental’s High Volume Electronics (HVE) customers—some of the most recognizable consumer hardware companies in the world. You will work directly with hardware engineering and operations leaders responsible for new product introductions, helping them accelerate failure analysis, stabilize manufacturing ramps, and improve product quality at scale using Instrumental’s AI-driven manufacturing platform.

Responsibilities

• Own operational execution across Instrumental’s High Volume Electronics (HVE) customers, ensuring deployments deliver measurable outcomes and expand across programs and factory sites.
• Drive value across the hardware development and manufacturing lifecycle, including NPI, PVT, Ramp, and Mass Production, helping customers identify defects faster, stabilize yield, and accelerate root cause analysis.
• Build and maintain relationships with hardware engineering, operations, and quality leaders, influencing Directors and VPs responsible for new product introductions and manufacturing performance.
• Lead and develop a team of Customer Success professionals responsible for day-to-day engagement with HVE customers, establishing clear operating rhythms and performance expectations.
• Run structured business reviews with customer stakeholders, communicating measurable outcomes and identifying opportunities to expand Instrumental across additional programs and sites.
• Partner cross-functionally within Instrumental with Sales, Product, Engineering, and Data teams to ensure customer deployments are successful and to bring field feedback into product development.
• Identify and drive expansion opportunities within existing accounts, positioning Instrumental as a critical platform for improving product quality, accelerating launches, and protecting manufacturing margins.

Requirements

Has operated across hardware development and manufacturing lifecycles, including NPI, PVT, Ramp, and Mass Production, with experience leading teams responsible for complex technical or operational programs. Has a track record of coaching strong performers and maintaining a high performance bar. Understands what's important to Director and VP-level stakeholders, particularly hardware engineering and operations leaders responsible for product development and manufacturing outcomes. Understands how improvements in manufacturing KPIs—such as yield, defect escapes, and failure analysis cycle time—translate into business outcomes like launch timing, product quality, and margin. Demonstrates strong ownership and execution, with examples of stepping in when programs were at risk and driving outcomes across cross-functional teams. Thrives in startup environments where leaders must operate with urgency, solve ambiguous problems, and build systems that scale.

Qualifications

8–12 years of experience in electronics development, manufacturing, or hardware program leadership roles, with exposure to high-volume consumer hardware products.

Skills

Strong interpersonal and communication skills, with the ability to influence and collaborate with senior stakeholders. Experience with project management tools and methodologies. Ability to manage multiple priorities and adapt to changing requirements. Strong analytical and problem-solving skills. Familiarity with AI-driven manufacturing platforms and signal processing techniques.

Benefits

We are committed to providing a competitive compensation package, including a highly-rated variety of benefits, including health, vision, dental, commuter plans, and parental leave. Instrumental is proud to offer a positive and inclusive work environment, where all employees are expected to comply with company security and privacy policies and promptly report suspected security incidents or policy violations.

Pay

The following is a representative annual base salary range for this position within the Bay Area: $186-214k.

Schedule

Full-time position.