Sr. Epic Analyst (Cupid)

About the role

The University of Miami Health System (“UHealth”) IT Department has an exciting opportunity for a full-time Sr. Epic Analyst (Cupid).

Responsibilities

• Initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Serves as a primary support contact for application end-users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.
• Provides oversight and leadership to Associate Clinical Analysts and Clinical Analysts on the team.
• Initiate the design, development, implementation, and maintenance of the application.
• Initiate all phases of testing and the documentation of workflow design.
• Perform the analysis of new releases and validate the impacts to the workflow.
• Initiate the identification of issues and guide the work to resolve them.
• Support junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborate with trainers on application changes and new features to develop documentation and training strategies.
• Work with stakeholders, business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Maintain regular communication with team members, including participating in weekly project team meetings.
• Review the status of projects and issues on an ongoing basis with leadership.
• Become knowledgeable about UHealth’s policies, procedures, and business operations.
• Adhere to internal controls and reporting structure.
• Participate in on-call rotations.
• Participate in rounding events for customers to better understand workflows and issues.
• Attend and participate in applicable committees.
• Foster a positive, collaborative, and inclusive team environment.
• Foster a culture of innovation, continuous improvement, and excellence in service delivery.
• Potentially act as the project manager to help oversee tasks through to completion.

Qualifications

• Bachelor’s degree in relevant field.
• Epic Cupid Certification.
• Minimum 5 years of relevant experience, preferably in healthcare or healthcare-related organization.
• Previous operational, project management, and organizational skills.
• Familiarity with cardiology workflows, regulatory requirements, integration points with other Epic modules, 3rd party cardiology diagnostic systems (invasive and non-invasive), and patient experiences.
• Previous Epic Cupid implementation experience.
• Ability to work evenings, nights, and weekends as necessary.
• Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel.
• Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence.
• Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner.
• Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible.
• Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership.