Epic Products Analyst, Sr - Cupid

Responsibilities

• Conducts and attends meetings to review end-user performance, tracking and trending of issues, workflow problems, system capabilities, monitoring feedback, and potential system enhancement needs.
• Performs workflow analysis, collects data, produces reports, and investigates issues in support of technical and business decision-making efforts associated with the Epic software.
• Affords assistance with and coordination of the effort in change processes, content governance, and prioritization; implements approved new development, system enhancements, and releases.
• Troubleshoots problems and responds to questions received from the Service Desk and end users in a timely manner.
• Maintains system performance; troubleshoots and resolves application issues and system errors.
• Leads the effort in the evaluation and implementation of new module releases.
• Identifies, analyzes, and recommends improvements and enhancements to operational processes and system automation.
• Provides status reports and updates trackers for IT/CE and facility development projects, service line expansions, break/fixes, planned upgrades, and other aspects of the IT/CE program portfolio.
• Provides consulting support to Business Relationship Management teams to analyze business operations, investigate end-user preferences, and incorporate informatics best practices when making build decisions.
• Creates security classification templates to provide the appropriate level of access, while ensuring the protection of patient health information.
• Designs, modifies, and implements testing processes including script development, recording test results, facilitating end-user testing, testing hardware, and maintaining test environments.
• Collaborates with Cogito analysts and others as needed for Epic native reports and dashboards.
• Provides information and support to Instructional Designers to facilitate training development.
• Ensures interoperability between Epic applications and other supporting applications.
• Communicates with vendors regarding technical issues with Epic integration.
• Utilizes understanding of IT trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models related to the Epic software.
• Analyzes the business-IT environment (run, grow, and transform the business) to detect critical deficiencies and recommend solutions for improvement, differentiation, and innovation.

Qualifications

• Bachelor's degree in a life science, healthcare administration, computer science, information systems, informatics, or a related study.
• Associate’s degree and two (2) years of directly related work experience may substitute for the Bachelor’s degree.
• High school diploma or equivalent and four (4) years of directly related work experience may also substitute for the Bachelor’s degree.
• Epic certification in the primary build application is required within six (6) months of appointment and must be maintained.
• Minimum of three (3) years of experience in an information technology field is required.
• Experience with Epic or other electronic health record software products is preferred.