Sr. Enterprise Network Support Engineer , eero CX Eng

Achieve World-Class Connectivity

At eero, we strive to provide every customer with seamless, reliable, and secure connectivity. Our mission is to ensure that technology works flawlessly in homes and businesses. As we expand into the enterprise sector, we are looking for a Senior Enterprise Network Support Engineer (NSE) to join our global team.

A Day in the Life

As a member of our Enterprise Support Engineering team, you will serve as an expert on enterprise networking, fleet monitoring, and multi-site deployment support practices. You will handle complex enterprise network issues across various environments, including corporate, hospitality, retail, multi-dwelling units, and managed service settings. You will act as the escalation point of contact for business leaders, IT directors, and Managed Service Providers (MSPs).

• Drive enterprise support strategy and model technical troubleshooting methods for agents.
• Collaborate with stakeholders across the organization, including enterprise sales, partner engineering, and product teams.
• Investigate enterprise customer contacts, focusing on unique and complex networking issues involving VLANs, multi-site configurations, managed switches, captive portals, and high-density environments.
• Visit enterprise customer and partner locations to diagnose, repair, and install complex multi-node eero networks.
• Be part of the on-call roster and handle enterprise-level incidents, including multi-site outages and partner escalations.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• 3+ years of supporting and maintaining a corporate network environment
• Strong analytical skills, attention to detail, and effective communication abilities
• Experience writing and publishing technical documents
• Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
• Advanced networking knowledge with an emphasis on enterprise deployments (VLANs, routing, switching, 802.1X, RADIUS, captive portals, multi-site WAN architecture)
• Excellent business acumen with a track record of managing enterprise customer relationships

Travel

Ability to travel both domestically and internationally (

Benefits

Amazon offers a comprehensive benefits package including medical, dental, vision, prescription, life insurance, AD&D insurance, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement coverage, and 401(k) matching. For more details, visit https://amazon.jobs/en/benefits.