Sr. Enterprise Account Manager, Aviation

Responsibilities

• Act as the primary point of contact for a portfolio of our most strategic Enterprise Aviation customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
• Build relationships with executive stakeholders to identify requirements and manage expectations, driving revenue realization as quickly as possible
• Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow your business
• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues
• Retain and grow the value of accounts in both hardware and service revenue
• Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount

BASIC QUALIFICATIONS

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 8+ years of professional business development, program management, sales or account management experience
• 7+ years of experience in a customer-facing role

PREFERRED SKILLS AND EXPERIENCE

• Ability to interact with all levels within airline management on technical and account management issues
• Significant knowledge or experience in commercial and/or business aviation, satellite communications, and program or account management
• Experience working with the FAA, EASA, or other aerospace regulatory bodies
• Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
• Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
• Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
• Track record of demonstrating sound business judgment, evaluating alternatives, and making recommendations that were adopted and ultimately successful
• Excellent written and verbal communication skills, including the ability to craft and present professional presentations at all levels
• Ability to manage execution of significant or complex contracts, including initial intake, renegotiation of terms, and schedules. Especially after a contract is signed

COMPENSATION AND BENEFITS

• Pay Range Level 3: $135,000.00 - $220,000.00
• Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
• Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
• You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
• You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
• Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

Additional Requirements

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings
• This is NOT a remote position and would require relocation if not local to the Woodinville, WA, Redmond, WA, Hawthorne, CA, or Bastrop, TX area