Sr. Engineer - (Onsite)

The Role

The V2500 Customer Technical Service (CTS) team is seeking an individual to join our team of highly skilled engineers in East Hartford, CT.

What You Will Do

• Working directly with operators (American Airlines, United Airlines, British Airways and others) to resolve technical issues by providing on-wing troubleshooting and support for their engines while they are in the shop.
• Working closely with field offices, engine shops, customer support, engineering, suppliers and publications to support questions related to engine maintenance, hardware conditions, engine and event investigations and/or general questions from the field.
• Making sure to monitor the fleet to identify potential emerging issues relating to engine hardware and to escalate if required.
• Interacting with the following organizations to ensure clear, accurate and timely development of technical data for engine and hardware inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE), Repair, Fleet Management Programs (FMP), MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
• Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware.
• Providing closure reports to the customer, airframer and authorities in a timely manner where required.
• Identifying and incorporating improvements to the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One-Time-Concession (OTC) history, and E-Net cases.
• Providing technical material and/or on-site support for technical review meetings, regional forums and world conferences.
• Some travel required.
• Contributing to the team’s overall excellent delivery metrics (On-Time E-Net case response rate, One-Time Concession delivery, Investigation closure rate, etc.).
• Able to cover on occasion customer issues, including nights, weekends, and holidays.

Qualifications You Must Have

• A Bachelor’s degree in engineering
• 5+ years of Engineering experience or 3+ years with an advanced degree.
• U.S citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Benefits

• Relocation Package
• Learn More & Apply Now!