Sr. Engagement Manager, Professional Services, AWS Strategic Industries

We are seeking a highly experienced, skilled, and versatile Sr. Engagement Manager (EM) to lead the delivery of complex cloud solution projects within the Amazon Web Services (AWS) Professional Services (ProServe) Strategic Industries Delivery Practice. In this role, you will combine scope management, technical expertise, and strong project leadership to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with AI-led technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes.

Responsibilities

• Lead and manage complex cloud migration and implementation projects.
• Leverage comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
• Bridge business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
• Distill customer needs into clear technical requirements and map them to business outcomes.
• Decompose complex technical problems into actionable, deliverable solutions.
• Make informed trade-off decisions considering performance, scalability, security, and business impact.
• Validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks.
• Apply AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders.
• Contribute to technical documentation and define documentation standards.
• Achieve and maintain relevant AWS certifications and develop domain-specific expertise.
• Effectively communicate technical concepts to both technical and business audiences.
• Proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion while exceeding customer expectations.
• Lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain.

Requirements

• 5+ years of leading multiple Agile teams (e.g., Scrum Masters, Product Owners) concurrently or at scale.
• 5+ years of leading and delivering enterprise-level IT engagements.
• 5+ years of cloud computing experience.
• Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS).
• Experience working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, legal, and internal stakeholders for sizeable commercial/enterprise deals.

Preferred Qualifications

• 5+ years of delivering customer engagements in a professional services role.
• AWS certification.
• Experience with Agile and project management toolsets like Jira, Rally, VersionOne, or Taiga.
• Active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2).

About the Team

The AWS Professional Services organization is a global team of experts that helps customers realize their desired business outcomes when using the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, covering a variety of solutions, technologies, and industries.

AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

• Inclusive Team Culture: Our employee-led affinity groups foster a culture of inclusion, empowering us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to embrace our uniqueness.
• Mentorship & Career Growth: We offer endless knowledge-sharing, mentorship, and career-advancing resources to help you develop into a better-rounded professional.
• Work/Life Balance: We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Pay

• USA, CA, Mountain View: $176,600.00 - $238,900.00 USD annually
• USA, GA, Atlanta: $153,600.00 - $207,700.00 USD annually
• USA, IL, Chicago: $153,600.00 - $207,700.00 USD annually
• USA, MA, Boston: $153,600.00 - $207,700.00 USD annually
• USA, NJ, Jersey City: $168,900.00 - $228,500.00 USD annually
• USA, NY, New York: $168,900.00 - $228,500.00 USD annually
• USA, TX, Austin: $153,600.00 - $207,700.00 USD annually
• USA, TX, Dallas: $153,600.00 - $207,700.00 USD annually
• USA, VA, Arlington: $153,600.00 - $207,700.00 USD annually
• USA, WA, Seattle: $153,600.00 - $207,700.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.