Sr. Engagement Manager
About the role
As a Senior Engagement Manager at Conga, you will serve as a strategic delivery leader responsible for the successful end-to-end implementation of Conga’s solutions across complex enterprise environments. This role blends deep project management expertise with hands-on use of modern AI tools to accelerate delivery, enhance documentation quality, and drive measurable customer outcomes.
Responsibilities
- Own full lifecycle delivery for 2–4 concurrent enterprise SaaS implementations, from scoping through go-live and hypercare.
- Define and manage key project artifacts including charters, RACI matrices, RAID logs, risk registers, and delivery roadmaps.
- Lead executive kick-offs, cadence calls, steering committee updates, and quarterly business reviews.
- Proactively identify risks, scope changes, and delivery blockers—driving resolution with minimal escalation.
- Manage implementation budgets (typically $200K–$2M), including forecasting, tracking actuals, and aligning to revenue recognition.
- Partner on Statements of Work (SOWs) and Change Orders, ensuring delivery alignment with scope, billing, and invoicing accuracy.
- Deliver clear executive reporting through RAG status, dashboards, and structured health updates.
- Identify cross-sell and upsell opportunities within active engagements and support revenue growth.
- Leverage AI tools (e.g., Claude and similar platforms) to develop, refine, and validate requirements documentation and functional designs.
- Generate user stories, acceptance criteria, and process flows using AI-assisted methodologies.
- Drive test strategy, including UAT planning, test case development, and defect management.
- Utilize AI and analytics to assess test coverage, identify gaps, and improve quality outcomes.
- Serve as a trusted advisor and escalation point for VP and C-level stakeholders.
- Partner on change management strategies, including training, communications, and adoption tracking.
- Analyze stakeholder engagement and sentiment using AI-driven tools (e.g., Gong) to refine delivery approach.
- Lead and mentor cross-functional teams (3–8 members), fostering a culture of accountability, innovation, and continuous improvement.
- Contribute to the evolution of Conga’s Professional Services methodology, including AI-enabled delivery playbooks and best practices.
Requirements
- 7+ years of experience in enterprise SaaS implementation, consulting, or professional services.
- Demonstrated success leading complex implementations ($500K+) with integrations and organizational change.
- Strong expertise in project management tools such as Jira, Smartsheet, RocketLane, or MS Project.
- Exceptional written and verbal communication skills, with the ability to produce executive-ready documentation.
- Experience facilitating requirements workshops, solution design sessions, and UAT cycles with enterprise customers.
- Working knowledge of SaaS integration patterns (REST APIs, iPaaS solutions such as MuleSoft, Boomi, or Workato).
Qualifications
- Bachelor’s degree in Business, Computer Science, Information Systems, or equivalent experience.
Skills
- PMP, PMI-ACP, SAFe, or equivalent project management certification.
- Experience implementing platforms within CRM, CPQ, CLM, ERP, HCM, or RevOps ecosystems.
- Background in consulting (Big 4, boutique SI, or SaaS Professional Services).
- Experience building or leveraging AI-assisted delivery and documentation workflows.
- MBA or advanced degree.
Benefits
In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.
Pay
The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements.
Schedule
This is a full-time position.