Sr. Employee Benefits Captive Insurance Program Manager

Client & Partner Engagement

Serve as a primary point of contact for agency partners, clients, and carrier partners, responding to inquiries and resolving issues in a professional and timely manner.
Build and maintain strong relationships with insurers, underwriters, third-party administrators, pharmacy benefit managers, and other population health partners.

Captive Program Leadership

Oversee and execute all core captive processes, including annual renewals, new member onboarding, quarterly calls, and captive committees.
Lead strategy development and preparation of materials for annual member meetings and quarterly calls.
Facilitate committee meetings and calls, including coordination, strategic content development, and meeting materials.

Renewals & Onboarding

Manage captive member renewals end-to-end, including tracking timelines, compiling data, and delivering final renewal communications.
Lead onboarding of new captive members by coordinating calls, meetings, communications, and required documentation.
Integrate seamlessly into broker and client relationships as new members join the captive.

Analysis & Continuous Improvement

Review, analyze, and summarize financial and program data related to captive performance.
Collaborate internally on renewal analysis and strategic recommendations.
Enhance efficiencies by improving workflows, processes, and procedures.
Support the development and mentoring of Program Managers, Program Assistants, and Coordinators.

Experience & Education

Bachelor’s degree preferred
Minimum of 7 years of customer service experience in an agency or corporate environment
Captive insurance experience strongly preferred
Ability to obtain and maintain an active Life & Health insurance license within 90 days of hire

Technical Knowledge

Strong understanding of employee benefits and self-funded medical plans
Ability to interpret and explain:
Captive financial components (collateral, distributions, lasers, retention, etc.)
Layer loss reporting and stop loss insurance principles
Plan documents, carrier forms, and policies
Population health strategies and vendor solutions

Benefits

Paid Parental Leave and supportive New Parent Benefits
Company paid continuing Education & Tuition Reimbursement
401k Profit Sharing
Generous time off practices in addition to paid holidays
Paid Volunteer time off and employee matching gifts to charities that are important to you
Discretionary bonus opportunity