Sr. Email Marketing Operations Manager

Frontdoor and its family of brands are on a mission to make life easier for every homeowner through innovative technology and quality customer service. With over 55 years of experience, we are the leading provider of home warranties in the United States, handling approximately 3.8 million service requests for more than 2.1 million members through a network of approximately 17,000 qualified and independent service contractors. We also offer new home builder warranty solutions, customizable home warranties, and non-warranty services that provide peace of mind, budget protection, and convenience for homeowners.

Responsibilities

• Own end-to-end email development, optimization, QA, and deployment
• Write and maintain clean, scalable HTML/CSS for email, ensuring cross-client compatibility (Gmail, Outlook, Apple Mail, etc.)
• Build and manage modular, reusable email templates and components to improve speed and consistency
• Implement dynamic content, personalization, and conditional logic within email builds
• Lead QA processes, including rendering validation, link testing, and deliverability safeguards
• Continuously optimize code for load speed, accessibility, and inbox performance
• Translate marketing requirements into technical builds and scalable solutions
• Act as a key connector between marketing, engineering, and data teams to ensure seamless campaign execution
• Leverage customer data to deliver targeted, behavior-driven communications
• Partner with data engineering to maintain reliable data flows and integrations
• Proactively identify and implement improvements to email infrastructure, templates, and processes
• Act as a technical subject matter expert for email marketing within the organization

Qualifications

• 5+ years of experience in email marketing operations, with a strong focus on HTML email development
• Advanced proficiency in HTML and CSS for email
• Deep understanding of email client rendering behaviors, responsive design, and accessibility standards
• Strong working knowledge of audience segmentation, data structures, and personalization logic
• Experience partnering with engineering, data, and marketing stakeholders
• Detail-oriented with a passion for precision, testing, and continuous optimization
• Strong problem-solving skills and ability to translate business needs into technical solutions

Pay

This role pays a base salary between $103,000 and $115,000 per annum, depending on skills, qualifications, responsibilities, experience, and location.

Benefits

• Medical, pharmacy, dental, vision, life, and disability insurance
• Weight loss and smoking cessation programs
• Matching 401(k)
• Employee stock purchase plan