Sr EHR Support Analyst -PRN

This is a PRN role based at Methodist Hospital - Hill Country, north of San Antonio, TX, and requires a Nursing Certification.

About the Role

The Senior EHR Support Specialist supports multiple facilities for a broad set of clinical applications or a module for a market. Primary responsibilities include facilitating clinical IT activities, providing second-level support, and leading new module/application testing and implementation.

The role involves managing maintenance of application dictionaries, customizing based on division policies and procedures, training, and best practices for supported applications or modules. This individual collaborates with the Division Clinical EHR Support Specialist Team to develop training materials, assist with training, and implement division standardization, utilization, integration, and optimization plans for clinical applications.

Responsibilities

• Supports multiple facilities as a key clinical IT resource for implementation and support of a broad set of clinical applications.
• Leads and facilitates multiple facility core clinical systems teams on clinical IT activities.
• Provides second-level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the division Service Desk or other division or facility service resources; provides status on user issues.
• Works with enterprise and division subject matter experts and service resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
• Serves as project leader for facility-based implementations of clinical applications software releases and new products; may also facilitate multiple facility-based implementations of clinical applications software releases and new products.
• Provides on-call assistance as needed.
• Works with the Division EHR Support Team to lead, monitor, and facilitate new module/application testing and implementation for the facility.
• Facilitates and manages maintenance of multiple facilities-specific dictionaries.
• Provides input to customize base division policies and procedures, training, and best practices for use within multiple facilities.
• Works with the Division EHR Support Team and facility core team members to develop training materials and deliver hands-on training as needed.
• Actively promotes and supports division standardization, utilization, integration, and optimization plans for a broad set of clinical applications.
• Coordinates facility clinical application reporting requests and assists with defining report requirements and validates reporting results for supported facilities.
• May develop clinical application reports as needed.
• Performs quality audits and tracks metrics related to clinical application use.
• Participates in meetings as a member of facility clinical leadership for supported facilities.
• Promotes system security and patient confidentiality and helps ensure compliance.
• Coordinates the execution and use of tools for audits.
• Builds strong relationships at supported facilities with core customer base (nurses, physicians, core team members, etc.) and facility leadership.
• Adheres to Code of Conduct and Mission & Value Statement.
• Participates in special projects as needed and performs other duties as assigned.

Requirements

• Understanding of clinical operations and application support processes and workflow.
• Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR.
• Demonstrated ability to establish and build strong relationships across a broad range of personality types.
• Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing.
• Demonstrated customer orientation.
• Excellent leadership and teaching abilities.
• Demonstrated advanced computer skills.
• Understanding of reporting tools functionality and capabilities.
• Must be able to drive to assigned sites to complete work.

Qualifications

• Bachelor’s Degree preferred.
• Nursing Certification required.
• 3 to 5 years of related work experience.

Preferred qualifications:

• Proficiency in various programming and clinical application reporting tools.
• Customer service orientation and/or training.

Benefits

HCA Healthcare colleagues with an eligible PRN status have an opportunity to enroll in the HSA Plan, a medical coverage option designed to meet the requirements of the Affordable Care Act (ACA). For most services, after you meet the deductible, you pay 0% for HCA Healthcare facility charges, 40% for in-network providers, and 75% for out-of-network providers.

Eligible colleagues can enroll if classified as:

• An employee with a PRN status that is designated by your facility as eligible for benefits.
• An "Affordable Care Act Eligible Employee" who does not work full-time or part-time and works an average of 30 or more hours per week during a designated 12-month measurement period.

If you enroll in the HSA Plan, you are eligible to make pre-tax contributions to a Health Savings Account.

• Wellbeing Resources: Free support for all areas of life, including mental, emotional, and financial wellbeing.
• 401(k) Plan: PRN colleagues are eligible to contribute to the HCA 401(k) Plan.
• Employee Stock Purchase Plan: Allows colleagues to purchase shares of HCA Healthcare stock at a discount.
• Other Benefits: Additional resources to support your life, including childcare resources, consumer discounts, moving assistance, and more.