Sr. Economist, Amazon Customer Service
About the role
Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits within CS DI and contributes to the CS knowledge base and decision frameworks. CS Economics seeks economists to apply economic methods to solve business problems. The ideal candidate will work with engineers and applied scientists to design models that leverage large scale and unstructured data, design scalable agents for non-tech CS partners to understand the impact of their actions, and propose mechanism designs to robustly match customers to our services.
Basic Qualifications
- PhD in economics or equivalent
Preferred Qualifications
- Experience in analytics and applied economics
- Experience in developing and executing an analytic vision to solve business-relevant problems
- Experience in building statistical models using R, Python, STATA, or a related software
- Experience in industry, consulting, government or academic research
Responsibilities
- Design and conduct rigorous evaluations of CS actions
- Develop experiments to evaluate product launches
- Communicate complex findings to business stakeholders in clear, actionable terms
- Work with engineering teams to develop scalable tools that automate and streamline evaluation processes
About the team
Amazon Customer Service (CS) Economics provides estimates and measures of the causal impact of CS actions on costs and benefits. We build agents and guide leadership to establish processes to scale valid experimentation, causal inference, and mechanism design.
Pay
USA, WA, Seattle - 159,200.00 - 215,300.00 USD annually