Economist, Amazon Customer Service

About the role

Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits within CS DI and contributes to the CS knowledge base and decision frameworks. CS Economics seeks economists to apply economic methods to solve business problems.

The ideal candidate will work with engineers and applied scientists to design models that leverage large scale and unstructured data, design scalable agents for non-tech CS partners to understand the impact of their actions, and propose mechanism designs to robustly match customers to our services. CS Economics is looking for optimistic critical-thinkers who combine a strong technical economic toolbox with a desire to learn from other disciplines, and who know how to execute and deliver on big ideas as part of an interdisciplinary technical team.

Responsibilities

• Design and conduct rigorous evaluations of CS actions
• Develop experiments to evaluate product launches
• Communicate complex findings to business stakeholders in clear, actionable terms
• Work with engineering teams to develop scalable tools that automate and streamline evaluation processes

Qualifications

Basic Qualifications: PhD in economics or equivalent

Preferred Qualifications:

• Experience in analytics and applied economics
• Experience in developing and executing an analytic vision to solve business-relevant problems
• Experience in building statistical models using R, Python, STATA, or a related software
• Experience in industry, consulting, government or academic research

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Pay

The base salary range for this position is $159,200.00 - $215,300.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.