Sr Dispute Correspondence Specialist (REMOTE)
What You'll Do
- Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans.
- Research issues to identify root causes and be able to execute a plan of action for resolution.
- Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction.
- Maintains detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken.
- Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information.
What You'll Need
- A high school diploma or equivalent work experience required.
- Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required.
Target Compensation Range
The target compensation range for this position is $26.00 to $29.00 per hour.
Qualifications
This position requires professional writing experience in a corporate setting (not using a template).
Skills
Knowledge of Microsoft Office Suite required.
Benefits
Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Pay
The target compensation range for this position is $26.00 to $29.00 per hour.
Schedule
N/A
Company Information
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate.
To read more visit: www.carringtonmortgage.com.