Sr. Director, Technology Program Management

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions.

About the Role

The Global PMO at FICO is the function that keeps the company's most critical technology programs on track, from strategic transformation initiatives to cross-functional platform investments. As Sr. Director, Technology Program Management, you will build and lead the PMO's technology program portfolio, ensuring critical initiatives land with speed, discipline, and measurable outcomes. This senior leadership role reports into the VP of the Global PMO.

The flagship program under this role is FICO's Product and Engineering Transformation, moving the engineering organization to AI-native, service-oriented delivery at scale. You'll lead strategic oversight and portfolio governance while building the function alongside technology and product executives.

Responsibilities

• Own the Global PMO technology program portfolio, establishing a governance model, prioritization framework, and reporting cadence that gives leadership clear visibility into program health, risk, and investment performance across all active initiatives.
• Serve as the executive escalation point for program-level decisions and cross-program conflicts, and champion AI-native, agile-at-scale program delivery by creating and evolving PMO methodologies, templates, and tooling.
• Provide senior sponsorship and strategic oversight for FICO's flagship Product and Engineering Transformation program, partnering with executive sponsors across Product, Engineering, HR, Legal, and Security to align direction and resolve blockers requiring SVP-level engagement.
• Hold the transformation team accountable to milestones, quality, and stakeholder outcomes, and represent program progress and risks in executive forums, translating complexity into clear business impact.
• Act as a trusted partner to the Head of Product, Head of Engineering and Architecture, Head of Technology Operations, and other technology executives, providing the portfolio-level view needed to make investment and resourcing decisions.
• Build strong working relationships across Product, Engineering, HR, Legal, Security, and Finance, and represent the Global PMO in cross-functional leadership forums to keep technology priorities visible and appropriately resourced.
• Hire, develop, and retain a high-performing team of program and project managers, defining career paths, competency frameworks, and performance standards, while building a culture of accountability, transparency, and continuous improvement.
• Drive annual and quarterly technology program planning cycles, owning portfolio-level dashboards and executive reporting as the trusted source of truth on status, investment tracking, and outcomes.
• Identify cross-program synergies, shared infrastructure needs, and resourcing conflicts early, and partner with Finance and HR to manage program budgets, headcount plans, and vendor relationships across the portfolio.

Requirements

• Extensive, progressive experience in program or portfolio management, including senior leadership experience overseeing technology programs in a complex enterprise environment.
• Demonstrated success leading large-scale organizational and technology transformation programs, with a clear understanding of what enables them to succeed and what causes them to fail.
• Strong executive presence and communication skills, with the ability to engage credibly with senior leadership, translate complexity into business impact, and influence without authority across a matrixed organization.
• Experience building and leading high-performing PMO or program management teams, including hiring, developing, and retaining senior individual contributors and managers.
• Deep understanding of software product and engineering organizations, including what slows delivery down and what governance models enable rather than impede progress.
• Track record of building portfolio governance models that provide real oversight without adding bureaucratic drag.
• Experience managing programs at the intersection of technology, organizational change, and business strategy simultaneously.

Preferred Qualifications

• Experience leading or closely overseeing an AI, machine learning, or agentic engineering transformation program.
• Program or portfolio management certification such as PgMP, PMP, or SAFe SPC.
• Familiarity with modern software delivery practices such as CI/CD, DevOps, and agile at scale.

Benefits

• An inclusive culture strongly reflecting core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• Opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits, and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Pay

The targeted base pay range for this role is $150,500 to $236,500, reflecting differences in candidate knowledge, skills, and experience.

About FICO

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today—Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers, and other firms reach a new level of success.