Sr. Director, Subscription Services & Market Operations

Description

Perch Energy is a mission-driven company focused on expanding access to clean and affordable energy through community solar. We work in several states across the country to bring community solar to communities and individuals who can most benefit from a more inclusive energy system.

Duties & Responsibilities

• Lead & inspire a team of managers and analysts to deliver best in class subscription management and market operations services for our developer community
• Serve as the Subject Matter Expert for sizing & allocation, banking management, subscriber & project compliance across all markets
• Establish best practices to achieve and maintain KPIs related to project fill rate, bank management, issue resolution, compliance and utilization
• Collaborate closely with global employee network to ensure timely delivery of allocation submissions
• Collaborate with Sales & Onboarding to deliver and maintain minimum 98% portfolio fill rate
• Refine and redeploy enhanced utility engagement & issue resolution processes to support faster resolution of data and allocation issues
• Collaborate with Policy, Legal and Compliance to standardize compliance management processes, and to maintain compliance with general operations, filing deadlines, and responsiveness to regulatory agencies
• Maintain Subscription Management Handbook, ensuring timely updates to reflect external or internal changes to policies and procedures
• Maintain Bank Management execution on a monthly and seasonal basis, where applicable
• Lead team of skilled managers and analyst through due diligence for prospective M&A or portfolio transfer opportunities
• Work closely with the Chief Operating Officer to simplify and standardize processes across Operations

Requirements

• Bachelor's Degree in Economics, Energy, Finance, Business or Administration or a closely related degree. Master’s degree considered a plus
• 4+ years of Community Solar experience, preferably in Subscription Management, or Enrollments, Billing, Underwriting, QC or Onboarding
• Strong existing utility relationships or liaisons in key markets and possess knowledge of Anchor, Large Commercial, and LMI requirements in all market
• Advanced MS Excel & Powerpoint is required. Salesforce experience, data management, BI tools, and proficiency with SQL a plus
• Strong analytics skills, rigorous attention to detail is a must. Solid presentation skills with high quality execution of deliverables
• Prominent track record of strong cross team collaboration
• Ability to problem solve, find creative solutions, troubleshoot and build out best practices
• Be flexible and excited to work in a fast-paced environment with evolving needs