Sr. Director, Strategy & Product Operations

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

About the role

This is a people-manager role reporting to the Vice President, Product. You will lead the definition and execution of Docusign's product strategy, partner with the CPO to translate company priorities into a clear, aligned product roadmap, and drive execution rigor across all product teams. You will also build the Product Operations function, systems, processes, tools, and discipline to enable faster, better-informed decisions and cross-functional alignment, using automation and AI strategically.

Responsibilities

• Partner with CPO to define Docusign's product strategy and translate strategic priorities (agreement journey enablement, solution adoption, enterprise/global expansion) into quarterly OKRs and product roadmap
• Facilitate alignment across product teams and cross-functional partners (Sales, CS, Support, Finance) on shared priorities, trade-offs, and KPIs
• Own communication of strategy and progress upward to executive leadership and across the organization
• Build transparent systems for decision-making and resource allocation
• Build and scale Product Ops function (team structure, tools, processes) to support faster iteration and cross-functional alignment
• Establish clear product prioritization frameworks and decision-support processes, and own quarterly planning and roadmap development cycles
• Drive adoption of product management discipline, methodologies, and best practices across all product teams
• Create operational cadence for product leadership (reviews, steering, alignment) that keeps teams moving in sync
• Establish product analytics strategy, instrumentation standards, and reporting frameworks
• Create cohort analysis, adoption tracking, and customer health dashboards to inform prioritization
• Enable product teams to self-serve analytics and run experiments with velocity
• Define and track leading indicators of product-market fit and customer success
• Identify high-impact opportunities to automate routine work and streamline processes (analytics aggregation, reporting, stakeholder communication, etc.)
• Evaluate and implement tools—including AI where appropriate—to reduce manual effort and surface insights faster
• Build internal dashboards and self-service capabilities to democratize product data
• Establish repeatable processes to measure and iterate on operational efficiency gains

Requirements

• 10+ years in product management, strategy, operations, or adjacent leadership roles
• Experience building or scaling Product Operations function from scratch
• Experience defining strategy and driving cross-functional execution and alignment
• Experience with analytics tools, experimentation, and product telemetry (event tracking, cohort analysis, etc.)
• Experience using data and automation to improve organizational velocity and decision quality

Qualifications

• SaaS, B2B enterprise experience
• Excellent communication and cross-functional influence skills, especially with executive leadership
• Ability to balance detail orientation with big-picture strategic thinking
• Experience with e-signature, contract management, or agreement lifecycle software
• Familiarity with product analytics platforms (Amplitude, Mixpanel, Looker, etc.) and experimentation tools
• Track record in global, multi-segment product organizations
• Background in Operations, Finance, or Business Analytics

Schedule

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. Minimum 2 days per week in-office; frequency may vary by team but will include a weekly in-office expectation.

Pay

Pay for this position is based on geographic location and may vary depending on job-related knowledge, skills, and experience. The following pay ranges apply based on location:

• California: $212,100.00 - $342,650.00 base salary
• Washington: $202,100.00 - $299,625.00 base salary

This role is also eligible for the following bonus:

• Sales personnel: variable incentive pay dependent on achievement of pre-established sales goals
• Non-Sales roles: company bonus plan, calculated as a percentage of eligible wages and dependent on company performance

Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off and paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption, or foster care placement
• Full Health Benefits Plans: options for 100% employer-paid and minimum employee-contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses, and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events