Sr. Director, Strategic Accounts - East

SERB is a fast-growing global specialty pharma company designed to address rare and urgent conditions by delivering life-saving medicines when time and complexity leave no room for failure. We operate end-to-end across 100+ countries, ensuring 70+ essential medicines for rare diseases, emergency care, and medical countermeasures reach patients and clinicians with urgency – wherever and whenever they are needed.

Shaped over the past 25 years by an entrepreneurial, disruptive spirit, SERB combines the focus and agility of a biotech with the scale, reach, and reliability of a global pharmaceutical company — always grounded in medical purpose, not corporate convention. Our 600+ employees are driven by three core values:

• Patients first, always – Patients are not a concept — they are why we act, especially when time matters most.
• Impact focused – We are agile, entrepreneurial, and disciplined - working smart and learning continuously to deliver results that matter, with the consistency, quality, and trust that critical care demands.
• Team powered – We go the extra mile - together - because our shared commitment drives extraordinary outcomes.

About the role

This field-based leadership role is responsible for driving regional business performance for SERB’s Rare Emergency Medicine (REM) and Rare Oncology (RO) businesses across the eastern United States. The Senior Director of Strategic Accounts – East Region will lead a team of approximately five Directors of Strategic Accounts (DSAs), focusing on driving access within Integrated Delivery Networks (IDNs).

The successful candidate will be a highly collaborative and results-oriented commercial leader with deep experience in acute care hospital markets, including the successful commercialization of injectable therapies. This role requires influencing key Healthcare Decision Makers (HCDMs) across IDNs, including pharmacy, surgery, anesthesia, emergency medicine, critical care, oncology, and executive leadership.

This individual must thrive in dynamic environments, embrace change, and balance strategic thinking with operational execution. The Senior Director will serve as a key member of the REM and RO Leadership Team, contributing to the development and execution of SERB’s holistic US Access strategy while partnering closely with Sales, Marketing, Value Access and Trade, Medical Affairs, and other cross-functional stakeholders.

Responsibilities

• Business Leadership & Performance
  • Ensure transparent and frequent communication between the East DSA team and cross-functional partners, including the Executive Director of Strategic Accounts.
  • Drive portfolio performance (REM and RO) across the East region for Access levers at the IDN level.
  • Deliver on key Access KPIs for the East region that support overall SERB performance objectives.
  • Analyze business performance trends for each brand across both REM and RO portfolios, identifying opportunities and risks based on product lifecycle (on the market, launch, re-launch).
  • Foster a culture of accountability, execution excellence, and continuous improvement within the East DSA Team.
  • Participate in annual Brand Planning for Strategic Accounts, including strategy and tactical development plans.
  • Develop trusting and collaborative relationships cross-functionally with Marketing, Sales, Commercial Development, MSLs, and Value Access and Trade leadership.
  • Ensure all activities and interactions adhere to the highest ethical and professional standards, aligned with SERB values.
• Team Leadership & Talent Development
  • Recruit, develop, coach, and retain a high-performing team of Directors of Strategic Accounts.
  • Establish clear performance expectations and provide ongoing coaching, feedback, and development opportunities.
  • Drive adoption of key Field Access competencies and career development frameworks to support the growth of each DSA team member.
  • Identify performance gaps and implement appropriate coaching, training, and performance management plans.
  • Build an engaged, highly collaborative, and inclusive team culture that reflects SERB's values and leadership expectations.
  • Develop a strong talent pipeline through succession planning, career development, and proactive talent identification.
• Acute Care & IDN Leadership
  • Translate national Access business strategy into in-depth business plans to support project management and Matrix team activities for targeted IDNs (IDN Formulary Process, Quality Improvement Initiatives, PIE, BIM, Economic Value Presentations, Reimbursement).
  • Bring East Matrix teams metrics to leadership meetings.
  • Optimize deployment of regional resources, customer engagement strategies, and business priorities to maximize organizational impact (e.g., customer meetings, congresses, speaker programs).
  • Support the East DSA team in building C-Suite and Pharmacy leadership partnerships within targeted IDNs.
  • Provide support to the East DSA team related to reimbursement, including coding and payment information by payer segment to ensure accounts understand the landscape and pathway to appropriate reimbursement (e.g., NTAP & Outlier Payment).
  • Support the East DSA team in conducting quarterly access-focused System-level Business Reviews with IDN customers.
  • Assist DSAs in navigating complex IDN customer environments involving HCDMs (Pharmacy, Surgery, Anesthesia, Oncology, Quality Improvement, C-Suite, etc.) who make population health decisions.
  • Ensure effective pull-through of key Access levers at the IDN and Account level (consignment, replacement, Budget Impact Model, Value Proposition communication, contracting, reimbursement, quality improvement initiatives, etc.).
  • Demonstrate deep expertise in the acute care customer environment to support the DSA team in successful Access wins.
• Cross-Functional & Matrix Leadership
  • Champion a "One SERB" approach by fostering strong cross-functional relationships and collaboration, leading with a solution-oriented mindset to overcome barriers.
  • Partner effectively with Sales, Marketing, Medical Affairs, Commercial Development, Value Access & Trade Leadership, Legal, Regulatory, Compliance, and Commercial Operations to execute integrated customer engagement strategies.
  • Lead regional readiness and execution activities supporting future product launches, lifecycle management initiatives, and strategic portfolio expansion opportunities.

Requirements

• Bachelor’s degree in sciences or business; MBA or MPH preferred.
• Minimum of 5 years of National/Regional IDN acute care Access experience in a direct Access role (sales roles do not apply to this minimum requirement).
• Minimum of 8-10 years of pharmaceutical, biotech, or medical device commercial experience.
• Minimum of 5 years of Access field leadership experience with a demonstrated track record of building and leading high-performing teams.
• Demonstrated success driving Access-specific business results in acute care IDN markets.
• Experience commercializing injectable pharmaceutical products in IDN/hospital-based settings.
• Experience in emergency medicine, cardiovascular, critical care, oncology, rare disease, or specialty pharmaceutical markets preferred.
• Experience leading teams through both in-line brand optimization and launch readiness activities, including successful commercialization of new products.
• Deep understanding of the specialty and acute space, P&T & Formulary process, and DRG reimbursement.
• Experience in the hospital setting promoting and driving access for a multiple product portfolio.
• Demonstrated success leading project management teams within an IDN system.
• Strong collaboration and communication skills with internal and external stakeholders.
• Dynamic leadership qualities that foster trust and empowerment of team members.
• Experience operating successfully within growth-stage, emerging, or highly entrepreneurial pharmaceutical organizations where adaptability, resourcefulness, and cross-functional collaboration are essential.
• Strong financial acumen, analytic, and critical thinking skills.
• 65% travel in large multi-state regions required.

Benefits

• Vacation, Personal, and Sick time.
• 15 Paid Company Holidays.
• Medical, Dental, Vision, and other Voluntary benefits.
• Paid Parental Leave.
• Tuition Assistance.
• Discretionary Bonus Plan.
• Competitive 401(k) plan with $1 for $1 match up to 6% of pay (vested immediately). SERB also offers a discretionary match of up to 4% of pay, vesting 20% a year for 5 years.