Sr. Director, Quality

Primary Responsibilities

• Define and lead the enterprise quality strategy and framework—Establish global standards, governance, and metrics that integrate design, manufacturing, supplier, and field quality into a cohesive operating system aligned with business objectives.
• Drive execution and performance improvement—Lead initiatives to reduce defects, cost of poor quality, and warranty exposure while improving customer satisfaction through data-driven insights, root cause problem solving, and continuous improvement.
• Strengthen end-to-end product and process quality—Partner with engineering, operations, and supply chain to embed quality upstream (design for reliability), enhance supplier performance, and ensure robust, scalable manufacturing processes.
• Build and lead a global quality organization—Coordinate and develop a federated team of quality experts across regions and business units, fostering a high-performance community of practice and enhancing enterprise capabilities.
• Provide governance, risk oversight, and executive transparency—Ensure compliance with regulatory and industry standards, proactively manage quality risks, and deliver clear, actionable reporting and insights to senior leadership.

Key Competencies And Skills

• Enterprise quality systems leadership
• Cross-boundary collaboration and communication
• Matrix management; leadership through influence
• Leverage continuous improvement mindset
• Customer focused
• Change leadership and transformation
• Executive presence and communication

Qualifications

• Bachelor’s Degree in engineering, manufacturing or a related technical field
• 15–20+ years of progressive experience in quality, manufacturing, engineering, or operations within industrial or complex product manufacturing environments
• 10+ years in leadership roles managing multi-site or global teams
• Proven track record of leading global quality transformations and implementing standardized business or quality systems across multiple areas

Preferred

• Master’s Degree in Business Administration
• Quality certification (ASQ, ISO lead auditor, etc.)
• Leverage Lean certification (Six Sigma Green/Black Belt, Shingo, etc.)

Location: Charlotte, NC

The salary range for this position is $180,000 to $230,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range.

At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.