Sr. Director, Product Success

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We must not repeat job title as heading. No Job ID etc. Remove boilerplate. Preserve all substantive info. We need to parse the posting. Key sections: - About the role: The initial paragraph: "Join a global pharmaceutical company with a 130-year legacy and mission to achieve new milestones in healthcare. As part of the Digital Human Health organization, you will help shape how our Company forecasts and makes commercial decisions. Working within Commercial AI Capabilities (CAIC), you will play a leadership role on the forecasting product team, coordinating more than 1,000 users across the globe to deliver data-driven insights across 15+ franchise areas. This role sits at the intersection of product strategy and customer success. You will ensure that the product not only evolves to meet the business’s needs, but is activated effectively and delivers measurable impact for the global forecasting community." That's about the role. - Role Overview: Could be part of About the role or separate? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include based on content. We have responsibilities: "What You Will Do" with sub-bullets: Customer Success and Product Activation, Voice of Customer and Roadmap Influence, Product Impact Measurement and Quality, Team Leadership, Senior Stakeholder Engagement. Each has bullet points. We have Basic Qualifications: list of bullet points. Preferred Qualifications: list. Required Skills: list (some repeated). Preferred Skills: list. Benefits: mention "We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits." Pay: "The salary range for this role is $210,400.00 - $331,100.00". Also mention annual bonus and long-term incentive. Schedule: Not indicated? There's "Travel Requirements: 25% Flexible Work Arrangements: Remote Shift: Not Indicated". No explicit schedule like full-time, part-time. Could infer full-time but not stated. Should not create Schedule section unless posting actually states them. It does not state schedule explicitly. So omit Schedule. We also have other metadata like relocation, visa sponsorship etc. Should drop. We need to include sections only when posting has real specific content. So we will include: - About the role (maybe combine role overview) - Responsibilities (What You Will Do) - Requirements (Basic Qualifications) - Qualifications (Preferred Qualifications) maybe separate? The instruction lists Requirements and Qualifications as separate possible headings. We could put Basic Qualifications under Requirements, Preferred Qualifications under Qualifications. - Skills: Required Skills and Preferred Skills maybe combine? Could have Skills section with both required and preferred? But we could split: Required Skills under Skills, Preferred Skills maybe also under Skills? The instruction says use heading Skills. Could include both required and preferred as sub-lists? Might be okay. But we need to preserve all substantive info. We could have two sub-sections? Not allowed; only headings. Could combine required and preferred into one list but might lose distinction. Better to have Skills section with required skills list, and maybe another section? Not in allowed headings. Could put preferred skills also under Skills but label? Could add a note? Might be okay to just list required skills; but we would lose preferred skills info. However we could include both under Skills with headings inside? Not allowed. Perhaps we can include Skills for required, and another section like "Preferred Skills" not allowed. But we could incorporate preferred skills into Qualifications? Actually preferred qualifications already separate. Preferred skills could be considered part of Qualifications? Might be okay to put them under Qualifications as well. But we already have Qualifications for preferred qualifications. Could add preferred skills there. Better: Use Requirements for basic qualifications, Qualifications for preferred qualifications, Skills for required skills, and maybe also include preferred skills under Skills? Could add a note "Preferred skills include ..." but that's mixing. Given instruction: "Prefer a few substantive sections over many thin ones." So we could combine required and preferred skills into one Skills section, with subheadings? Not allowed. Could just list all skills (both required and preferred) as a single list. That preserves info albeit not distinguishing. Might be acceptable. But we also have "Required Skills: Asset Management, ..." and "Preferred Skills: Current Employees apply HERE ..." Actually the preferred skills list includes weird stuff like "Current Employees apply HERE". That seems like boilerplate. The preferred skills list after that includes a bunch of repeated items. Actually the text: "Required Skills Backlog Management Benefits Management Change Management Cross-Functional Leadership Customer Engagement Data-Driven Decision Making Forecasting Influence Without Authority Learning New Technologies Meeting Deadlines Pharmaceutical Commercial Operations Product Management Roadmap Strategy Stakeholder Communications Stakeholder Engagement Strategic Planning Strategic Thinking Team Leadership Works Under Pressure Required Skills: Asset Management, Asset Management, Benefits Management, Business Decisions, Collaborative Leadership, Cross-Functional Project Management, Customer Centricity, Influencing Skills, Influencing Without Authority, Management Consulting, Management System Development, Product Launch Planning, Product Management, Product Management Leadership, Product Management Strategy, Product Ownership, Product Roadmap, Receptive to Feedback, Requirements Management, Schedule Adherence, Stakeholder Management, Stakeholder Relationship Management, Strategic Planning, Strategic Thinking, Strategy Development {+ 1 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US And Puerto Rico Residents Only: ..." That seems garbled. Probably the posting had a skills section with required and preferred. We'll extract meaningful skills: Required skills list includes many items; Preferred skills list seems to have nonsense. We'll ignore the gibberish. Thus we can include Skills section with required skills list (unique). We'll deduplicate. Now Benefits: we have description. Pay: we have salary range and mention bonus. Now we need to output HTML fragment with

headings and

• for lists,

  for prose. We must not include markdown fences. Let's craft. Sections:

  About the role

  Join a global pharmaceutical company with a 130-year legacy and mission to achieve new milestones in healthcare. As part of the Digital Human Health organization, you will help shape how our Company forecasts and makes commercial decisions. Working within Commercial AI Capabilities (CAIC), you will play a leadership role on the forecasting product team, coordinating more than 1,000 users across the globe to deliver data-driven insights across 15+ franchise areas. This role sits at the intersection of product strategy and customer success. You will ensure that the product not only evolves to meet the business’s needs, but is activated effectively and delivers measurable impact for the global forecasting community.

  Responsibilities

  • Customer Success and Product Activation: Embed with forecasting and commercial stakeholders globally to develop deep understanding of their business problems and configure the product to meet their needs; collaborate with forecasting leaders to anticipate future solution requirements and ensure the product roadmap is evolving to meet them; co-develop training, enablement materials, and communications that help users across the globe use the product effectively; work with stakeholders in a consultative and responsive manner to deliver high-quality, high-impact analytical and forecasting solutions; partner across divisions to design streamlined, agentic-centric processes that scale to meet our growing pipeline.
  • Voice of Customer and Roadmap Influence: Serve as the primary advocate for customers in product planning, helping to propose, prioritize, and evaluate features based on user needs and business impact; develop systematic feedback loops and translate insights from users into clear, actionable product requirements; partner with the Product Management team to co-own the product roadmap strategy, balancing customer needs, scalability, and long-term business priorities.
  • Product Impact Measurement and Quality: Define and manage KPIs for product adoption, user satisfaction, output quality, and business impact; set targets and report progress to leadership; develop and execute quality assurance plans to ensure the configured product consistently meets business needs; identify opportunities for continuous improvement and measure outcomes over time.
  • Team Leadership: Lead, develop, and inspire a team across product success functions; foster a culture of customer obsession, growth mindset, and continual learning; create talent pathways within the organization and across the broader DHH organization; mentor and guide team members, providing direct feedback and coaching to drive high performance.
  • Senior Stakeholder Engagement: Build trusted relationships with forecasting leadership, commercial operations, and IT stakeholders across our Company's global business units; influence product strategy and investment decisions through executive-level business cases and ROI framing; present product outcomes, roadmap direction, and success metrics to senior and executive audiences with clarity and impact; navigate complex organizational dynamics to drive alignment across cross-functional teams in a matrixed environment.

  Requirements

  • Bachelor’s degree in Business, Analytics, Life Sciences, Computer Science, or a related field
  • 8+ years of experience in analytics, product management, or consulting roles in pharmaceutical or life sciences
  • Demonstrated knowledge of pharmaceutical forecasting processes and commercial operations
  • Demonstrated ability to drive large scale transformation with delivered business outcomes
  • Proven experience leading or owning product management or product success delivery for a technology product or analytics platform
  • Strong track record of managing stakeholder relationships, including executive and cross-functional stakeholders in a matrix environment
  • Excellent communication and interpersonal skills, with the ability to connect with technical and non-technical audiences

  Qualifications

  • MBA or advanced degree preferred
  • Experience building or scaling analytics or technology products for internal enterprise users
  • Familiarity with AI/ML, GenAI, or agentic analytics capabilities and their application to commercial decision-making
  • Consulting or advisory background supporting life sciences or pharmaceutical clients
  • Experience working with or alongside global commercial forecasting teams (finance, marketing, integrated revenue forecasting)
  • Experience establishing adoption metrics and incorporating user feedback into product roadmaps

  Skills

  • Backlog Management
  • Benefits Management
  • Change Management
  • Cross-Functional Leadership
  • Customer Engagement
  • Data-Driven Decision Making
  • Forecasting
  • Influence Without Authority
  • Learning New Technologies
  • Meeting Deadlines
  • Pharmaceutical Commercial Operations
  • Product Management
  • Roadmap Strategy
  • Stakeholder Communications
  • Stakeholder Engagement
  • Strategic Planning
  • Strategic Thinking
  • Team Leadership
  • Works Under Pressure
  • Asset Management
  • Business Decisions
  • Collaborative Leadership
  • Cross-Functional Project Management
  • Customer Centricity
  • Influencing Skills
  • Management Consulting
  • Management System Development
  • Product Launch Planning
  • Product Management Leadership
  • Product Management Strategy
  • Product Ownership
  • Product Roadmap
  • Receptive to Feedback
  • Requirements Management
  • Schedule Adherence
  • Stakeholder Management
  • Stakeholder Relationship Management
  • Strategy Development