Sr Director, Practice Strategy & Operations - Dept of Pediatrics

About the role

The Director provides enterprise-level leadership for pediatric inpatient and ambulatory practice operations, translating departmental strategy into standardized workflows, performance management, and continuous improvement to optimize access, capacity, quality, productivity, and patient experience.

Serves as the Department's operational owner for practice performance (access, scheduling, unit/clinic operations, and practice management).

Partners closely with division administrators, clinic leaders, finance, quality, compliance, and Duke Health operational teams to implement operating standards and deliver measurable improvements.

Responsibilities

• Provide practice operational leadership and accountability for practice changes in inpatient and outpati...
• Translate departmental strategy into standardized workflows, performance management, and continuous improvement.
• Optimize access, capacity, quality, productivity, and patient experience.
• Partner with division administrators, clinic leaders, finance, quality, compliance, and Duke Health operational teams.
• Implement operating standards and deliver measurable improvements.

Requirements

Must have a minimum of 10 years of progressive healthcare leadership experience, including at least 5 years in a similar role within a large academic medical center.

Experience in pediatric healthcare preferred.

Proven ability to lead change and improve operational efficiency.

Strong understanding of healthcare finance and budgeting.

Excellent communication and interpersonal skills.

Qualifications

Master's degree in Business Administration, Healthcare Administration, or related field.

Current licensure as a Registered Nurse (RN) or equivalent.

Skills

Strategic thinking and problem-solving skills.

Ability to manage multiple priorities and deadlines.

Excellent organizational and project management skills.

Benefits

Comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$180,000 - $220,000 annually.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.