Sr. Director, Organizational Effectiveness

Essential Duties and Responsibilities

• Lead the development and execution of global workforce strategies, ensuring alignment with business goals.
• Define enterprise KPIs and frameworks which support the Executive and Operating Committee in all key labor decisions.
• Lead location strategy, workforce planning, and data modeling to support shoring and outsourcing efforts.
• Create frameworks and governance tools to support long-term workforce strategy.
• Collaborate with HR, finance, and other cross-functional teams to ensure data-driven decision-making.
• Collaborate with functional leadership teams, site managers, and GBS Delivery and Assessment teams to analyze and address offshoring, nearshoring, and outsourcing (GBS) requests.
• Oversee the planning, development, and execution of change management activities to ensure successful adoption of process transitions.
• Provide guidance and awareness of organizational, industry and environmental needs, trends, and solutions.

Continuous Improvement Responsibilities

• Develop and maintain continuous improvement targets and methodology.
• Develop, measure, analyze and communicate site and function specific KPIs and SLAs.
• Monitor employee engagement and roll-out culture building activities and continuous learning opportunities.
• Build and manage a resource and knowledge library.

Compliance and Regulatory Responsibilities

• Analyze regulatory landscape and ensure business practices performed at RCG locations are in compliance with local and international laws and requirements.
• Partner with local government entities and legal institutions when setting up and managing RCG locations.

Qualifications, Knowledge & Skills

• Degree in Business related field, Masters or MBA preferred.
• 10+ years managing global cross-functional projects.
• Strong knowledge and understanding of the cruise industry.
• Excellent communication and relationship management skills.
• Strong self-starter with an ability to navigate successfully through ambiguity.
• Proven ability to proactively look and think ahead, going beyond obvious needs.
• Proven ability to generate strong, compelling presentations to senior leadership.
• Proven ability to lead and motivate.
• Strong work ethic with flexibility and adaptability to change.
• Strong analytical and problem-solving skills.
• Strong organizational and time management skills.
• Strong project manager with transformation and change management experience.
• Ability to empathize with stakeholders and focus on transitioning work and positioning GBS to provide high quality services.
• Strong data analysis skills; ability to spot both trends and outliers in large datasets.
• Highly developed written and presentational skills; ability to clearly articulate complex messages to a variety of audiences, including senior management.
• Ability to set measurable goals and objectives and to implement strategies to achieve them (often prioritizing in a high-pressure environment).