Sr Director Operations

About the role

The Regional Operations Leader drives strategic analysis, execution, and organizational development to achieve financial and non-financial goals in the assigned region. This leader must excel in strategic planning and execution on a regional level while achieving Business Unit goals as well as broader KDP priorities.

Responsibilities

• Lead, coach and develop a team to deliver top-notch execution and achieve operational excellence
• Lead teams in annual planning process in partnership and alignment with national Direct Store Delivery Sales and Operations leadership team, including development of SMART objectives, strategies, and sales plans
• Drive decision-making that will lead to enhancements and process improvements
• Leverage consumer insights to develop programs that will increase conversion at the point of purchase and measure the effectiveness of account-specific programs
• Build a high-performing team and build bench strength for future leadership roles - ability to identify top talent, provide ongoing coaching/feedback, manage dynamic change, identify training needs to enhance skill sets, and conduct career path discussions and progression planning
• Identify and reinforce positive leadership behaviors to drive change and raise the bar on performance
• Grow Employee Engagement & Inclusion
• Work with location leadership teams to ensure proactive, consistent approach to driving engagement and inclusion to
• Strategically partner with leadership team and recruiting to ensure the workforce represents our local communities
• Encourage and support employees to engage in Employee Resource Groups
• Set the strategic direction and vision for the regional operational excellence
• Identify and drive cross-functional alignment between sales, operations and supply chain
• Provide leadership and management of AOP development and the planning process
• Partner with Network Optimization teams to ensure operational effectiveness for both warehouse operations and distribution routes
• Support all new business and acquisition efforts
• Drive reduction in waste by ensuring assigned region meets or exceeds break/shrink/obsolescence goals on a cost per case basis
• Ensure labor costs in the warehouse and delivery operations of assigned region meet or beat plan on a cost per case basis by driving home Warehouse University principles, including the deployment of the Warehouse Self Assessment tool
• Collaboration/Alignment with Key Stakeholders
• Work in close partnership with region sales leader to design and execute on strategic plans, customer service and delivery optimization
• Partner and effectively build relationships with Sales and Marketing leadership including Fountain Foodservice Sales, Warehouse Direct, Packaged Beverages Immediate Consumption, Cola/ISO Systems, Managed Services, Convenience, Brand Marketing, Category Management, Market Research and Finance
• Work closely with cross functional partners to identify potential business risks
• Identify and drive cross-functional alignment behind priority channels and customers, including supply chain and demand planning
• Continuous improvement, operational efficiencies and effectiveness
• Lead the Operations teams to ensure consistency of constant continuous improvement culture
• Partner with Network Optimization teams to delivery continuous improvements
• Lead and coach leaders and the frontline to increase productivity and efficiencies in day to day operations
• Drive increase in First Pass Yield (FPY) and On Time and Accurate (OTA) score by addressing routing and delivery issues as well as ensuring pick accuracy exceeds 99.8% through full execution of Voice Pick standards and compliance to daily checklist and reduction of haulbacks
• Keep our employees safe and healthy
• Lead DOT compliance efforts for delivery organization
• Partner with Employee Health & Safety teams to drive a culture focused on safety first both in our locations and when employees in the trade and on the road
• Drive accident and injury reduction and vehicle accident reduction targets in assigned region
• Provide case management and follow up on all SAFE system cases and ensure that proper accident investigations, classifications, follow-ups and Root Cause Counter Measures are determined
• Lead and ensure regulatory compliance by conducting OSHA style audits and ensuring closure of any regulatory gaps to achieve 100% regulatory compliance

Qualifications

• 10+ years of leadership experience in positions of increasing responsibility
• Successful experience in working in Warehouse, Distribution, Supply Chain and/or Delivery Operations
• Data Analytics & Strategic Insights- Leverages data, has a deep understanding of the customer/consumer and good judgment to develop a clear and coherent data driven strategy and insights
• Project Management – executing a project from start to finish ability to communicate long-term vision and shorter-term opportunities through clear & simple messages
• Judgment - Ability to proactively identify business opportunities and deliver innovative solutions to address business needs. Strong analytical rigor that drives results-orientation
• Influence – ability to leverage internal and external relationships to drive strategic agenda, alignment and capabilities development for team
• Travel Required 75% or more

Benefits

• Total Rewards: $190,000 - $250,000 / year
• Benefits, subject to election and eligibility: Medical, Dental and Vision, Paid Time Off, 401(k) program with employer match, Child & Elder Care, Adoption Benefits, Paid Parental Leave, Fertility Benefits, Employee Resource Groups, Breastmilk Shipping Services, Dependent Scholarship Program, Education Assistance, Employee Assistance Program, Personalized Wellness Platform and more!
• Annual bonus based on performance and eligibility

Pay

• $190,000 - $250,000 / year

Schedule

• Full-Time