Sr Director Operations

What this job involves

This Sr Director of Operations position focuses on delivering exceptional client service while overseeing comprehensive facility operations at a large-scale airport facility. In consultation and collaboration with senior leadership, you'll oversee the operation, staffing, performance and development of the on-site facility management team. As a Leader within the region, this position leads and drives the annual strategy, planning, budgeting and reporting. You'll serve as the primary client interface, ensuring seamless service delivery through strategic relationship management, vendor coordination, and operational excellence. The role encompasses managing environmental and safety programs, developing budgets, and leading both internal teams and external suppliers to achieve key performance indicators and service level agreements.

What your day to day will look like

• Primary focus (40-60% of time): Relationship management and operations, where you'll maintain client satisfaction through responsive leadership and creative problem-solving.
• Conduct quality assurance audits, foster a safety-first culture, and coordinate with vendors and suppliers on performance goals and contract negotiations.
• Spend time (20-40%) on people management, providing clear expectations and performance feedback while mentoring team members.
• Lead strategic planning initiatives and collaborate with senior leadership on regional operations.
• Smaller portions of your day will involve executive reporting duties, budget variance analysis, and capital/expense budget oversight.

Required Qualifications

• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis
• Minimum 7 years of facility management experience including knowledge of building systems, mechanical/electrical systems, architectural maintenance, and instrumentation/automation
• Proficiency in Microsoft Office Suite programs (Word, Excel, PowerPoint, etc.)
• Strong organizational and management skills with ability to multitask and work both independently and in teams
• Excellent interpersonal, supervisory, and customer service skills in a dynamic work environment
• Outstanding business writing and verbal communication abilities with strong analytical skills
• Detail-oriented approach with proven success working with subcontractors/vendors on mutual safety objectives

Preferred Qualifications

• MBA degree
• 7+ years of relevant facility management experience

Location

Atlanta - Hartsfield-Jackson International Airport (On-site)

Candidate must be a resident of Atlanta, GA at the time of position start date.

Work shift

Standard business hours - specific shift details to be confirmed

Pay

$145,000 - $211,000 plus 25% bonus