Sr. Director of WMS

About the Role

Reports to: CEO

The Sr. Director of WMS will manage and maintain the department’s mission‑critical functions through rigorous succession planning, comprehensive employee training, and direct performance management. The role is responsible for driving project success from inception to completion by establishing detailed timelines, motivating teams, and reporting weekly on progress and post‑project evaluations. Additionally, the candidate will oversee all Warehouse Management Systems (WMS), coordinating system rollouts, conversions, and vendor relations while leveraging EDI experience to find operational efficiencies. Finally, the position requires technical oversight of the IT support system to identify systematic issues, troubleshoot requests based on priority, and implement generalized long‑term solutions.

Values and Business Practices

• Customer First
• We treat employees with respect and dignity
• We operate with high business ethics
• We don’t lie, steal or cheat to make a living
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a “Continuous Improvement Culture”
• Safety
• Attitude towards customers

Company Expectations

• Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open‑minded, performs a wide variety of job tasks, transitions from task to task effectively (multi‑task).
• Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plans and schedules time off in advance with supervisor; avoids unscheduled days off which may result in attendance points.
• Attitude: Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.
• Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
• Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participates in pre‑shift meetings and department meetings.
• Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
• Follows directions: Follows all written and verbal instructions provided by management, project leader, etc.
• Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Reports all issues to manager/supervisor.
• Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines for the position.
• Safety: Follows all rules, guidelines, and practices. Informs supervisor/manager immediately if unsafe conduct or conditions arise.

Position Competency

Effective communication and interpersonal skills when dealing with individuals and departments throughout the company. The ability to successfully manage/lead projects spanning across multiple departments and with a duration of up to two years. The ability to motivate and drive a team to meet and exceed department and company goals.

Role Expectations

• Succession and Backup: Maintain and annually update a backup plan for all mission‑critical functions within the department. Ensure training of all mission‑critical functions.
• Management: Set clear goals and expectations for all direct reports. Properly document all performance issues and create a Performance Improvement Plan (PIP) when deemed appropriate.
• Project Management: Create a detailed plan for each approved project, including timeline, milestones, resources, responsibilities, potential risks, etc. Motivate and drive the project team to achieve milestones and goals. Communicate, monitor and report weekly on status, gaps, failures, and next steps. After project completion, evaluate overall success, impact, and investigate any failures. Follow up on open Corrective Action Requests (CARs) to ensure implemented actions are effective and completed.
• Oversight of WMS Systems:
  • Support