Sr. Director, Learning and Development

Responsibilities

• Develop and execute the organization's operational learning and development strategy across Clinical Operations, CDI, Coding, Revenue Cycle Operations, Denials, Quality, and related functions.
• Establish scalable learning frameworks that support employee development, operational consistency, and organizational growth.
• Partner with operational leaders to identify capability gaps and develop targeted learning solutions.
• Align learning initiatives with strategic priorities, operational goals, quality expectations, and business outcomes.
• Develop learning roadmaps that support evolving organizational needs and future-state operating models.
• Lead the design, development, implementation, and continuous improvement of training programs across operational functions.
• Oversee new hire onboarding programs, role-based training curricula, continuing education programs, and leadership development initiatives.
• Ensure learning programs effectively support knowledge retention, application, and performance improvement.
• Measure and improve training effectiveness through defined outcomes, performance metrics, and learner feedback.
• Own and govern the organization's centralized operational documentation repository.
• Establish standards, processes, and governance for creation, maintenance, review, and distribution of operational documentation.
• Ensure alignment between standard operating procedures, training materials, operational workflows, and business practices.
• Partner with operational leaders and subject matter experts to maintain accurate, current, and accessible documentation.
• Create sustainable knowledge management practices that support organizational learning and scalability.
• Serve as a key partner in organizational change initiatives by translating process, product, technology, and operational changes into effective learning and adoption strategies.
• Develop communication, training, and reinforcement plans that support successful implementation of organizational initiatives.
• Ensure changes impacting operational teams are appropriately documented, communicated, trained, and reinforced.
• Monitor adoption and effectiveness of organizational changes and recommend improvements as needed.
• Strengthen organizational readiness and adaptability through proactive learning and change management practices.
• Partner with Product, Technology, Operations, and Clinical Operations leaders to support commercialization and scaling of new products and service offerings.
• Design and implement training strategies that enable rapid and effective deployment of new products, workflows, and operational capabilities.
• Develop repeatable frameworks for product launch readiness, operational training, and adoption measurement.
• Ensure learning programs support quality, consistency, and operational readiness during periods of growth and expansion.
• Serve as a key stakeholder in operational readiness planning for strategic initiatives.
• Lead, mentor, and develop a team of learning leaders, trainers, instructional designers, and learning professionals supporting multiple operations and clinical operations functions.
• Evaluate existing organizational structures, capabilities, and resources and implement improvements that strengthen effectiveness and scalability.
• Build a culture focused on continuous learning, accountability, innovation, and operational excellence.
• Support succession planning, leadership development, and career growth within the Learning & Development organization.
• Foster collaboration and alignment across functional learning teams.
• Partner closely with Workforce Planning and Operational Deployment to align learning strategies with workforce readiness and organizational capacity needs.
• Collaborate with Project Management, Product, Technology, Reporting & Analytics, and operational leaders to support organizational priorities.
• As a key connector across functions to ensure learning solutions reflect operational realities and business objectives.
• Provide leadership with insights and recommendations regarding organizational capability development and learning effectiveness.
• Promote enterprise-wide consistency in learning, communication, and process adoption.

Qualifications

• Bachelor's degree in Instructional Design, Organizational Development, Education, Healthcare Administration, Business Administration, Nursing, Health Information Management, or a related field required.
• Master's degree in Organizational Development, Education, Learning & Development, Business Administration, Healthcare Administration, or a related discipline preferred.
• Certifications in Instructional Design, Adult Learning, Organizational Development, Change Management, or related disciplines preferred.
• Minimum of 7 years of progressive leadership experience in Learning & Development, Organizational Development, Talent Development, Training, or related disciplines.
• Healthcare industry experience required, specifically supporting clinical workforces.
• Experience designing and implementing scalable learning programs, instructional content, and organizational capability frameworks.
• Demonstrated success building learning functions or programs during periods of growth, transformation, or operational change.
• Experience establishing documentation governance, knowledge management practices, and operational learning frameworks.
• Proven ability to improve employee readiness, training effectiveness, process consistency, and organizational adoption.
• Experience partnering with executive leaders and operational stakeholders to align learning strategies with business objectives.
• Experience supporting product launches, operational readiness initiatives, or organizational transformation efforts preferred.