Sr. Director, Label Operations

About the role

You’ll be responsible for leading the ADA North America Operations team that supports both the ADA US and ADA Canada labels, artists and their releases. You'll have the responsibility to develop and support the team so that they can manage the demands of the labels they serve. You will also be expected to be the primary point of contact to the local ADA US leadership team in New York. This will require you to understand their objectives and strategies to ensure how your team will facilitate them. Finally you will have the opportunity to provide key strategic and practical perspective in the development of the ADA/WMG supply chain.

Responsibilities

• Develop and lead the ADA North America Operations team in their efforts to support ADA’s independent label and artists release plans
• Provide direct operational support for a roster of labels to stay in touch with current capabilities and issues
• Develop relationships with the ADA US executive team to understand their objectives and provide the necessary operational support
• Contribute to the development of ADA/WMG’s digital supply chain to drive efficiency and match release volume demands including the integration of Revelator
• Build a strong knowledge of the downstream processes of the digital supply chain, collaborate with the digital operations team to troubleshoot errors, and continuously seek ways to improve how our teams work together

Requirements

Your background should include:

• A positive, curious, ambitious, self-starter with a growth mindset
• Enjoys collaborating with other teams to provide a great service o/b/o ADA
• Experience leading a team
• Comfortable presenting with others including the executive leadership team
• Detail-oriented with a strong knowledge of digital supply chains and best practices in the music industry
• Comfortable asking questions and surfacing process improvements
• Enjoy problem solving and determining how various software systems work
• Calm under pressure and working within tight deadlines
• Passionate about independent music

Qualifications

• An interest in technology and product development
• Experience with DSP Content Management Systems - Spotify for Music Providers, iTunes Connect, Mediamatch, etc.
• Experience with ticketing systems such as ServiceNow and JIRA
• Working knowledge of industry developments and commercial practices