Sr. Director IT Business Relationship Management

About the role

Provides strategic leadership for IT business relationship management, overseeing the Business Relationship Management function, Technology Partner team, and IT Corporate Development team. Serves as the senior liaison between business and technology leaders to align enterprise priorities, translate business needs into technology strategies and investment plans, and ensure measurable value from the IT portfolio. Leads relationship governance, performance management, and executive communications while promoting transparency, accountability, and strong partnerships across the organization. Strong partnership and alignment with the VP of the IT Project Management Office and Business Management Office to ensure IT-wide alignment and delivery.

Responsibilities

• Leads the IT Business Relationship Management function, Technology Partner team, IT Corporate Development team establishing clear accountabilities, service expectations, and consistent engagement practices across the organization.
• Serves as a trusted strategic advisor to business and technology executives, developing a deep understanding of business goals, operational priorities, challenges, and emerging technology needs.
• Translates business strategies and opportunities into actionable technology roadmaps, capabilities, investment proposals, and measurable outcomes aligned with enterprise priorities.
• Participates in IT demand intake, assessment, prioritization, and governance in partnership with the IT Project Management Office, Business Management Office, architecture, delivery, and operational teams.
• Supports visibility into the IT portfolio, dependencies, risks, resource constraints, and delivery performance, enabling informed decisions and timely resolution of issues in partnership with the IT PMO/BMO.
• Establishes and monitors business value measures, service performance indicators, stakeholder satisfaction, and benefit-realization plans to ensure technology investments deliver intended results.
• Partners with IT finance and business management leaders on budgeting, forecasting, investment planning, cost transparency, and financial stewardship of technology initiatives and services.
• Facilitates executive governance, strategic planning sessions, and regular business reviews, communicating priorities, decisions, progress