Sr. Director, Internal & Stakeholder Communications

About the role

The Senior Director, Internal and Stakeholder Communications is a senior enterprise communications leader responsible for driving clarity, alignment, and trust across GSUSA’s workforce and key stakeholders. This role serves as the central communications integrator for high-impact, cross-functional initiatives—particularly those driven by the CEO, National Board, Executive Management Team, or enterprise strategy. The Senior Director applies a rigorous stakeholder lens, anticipates risk, and ensures that internal and Movement-facing communications are intentional, coordinated, and delivered at the right moment, in the right way. Operating with high discretion and sound judgment, this leader is a trusted advisor to executive leadership and a connective force across Corporate Affairs, Strategy, Customer Experience, Talent & Culture, Legal, and the Board Office.

Responsibilities

• Leading stakeholder mapping and communications strategy from inception through execution
• Ensuring the right leaders are engaged at the right moments for input and decision-making
• Anticipating issues, scenario-planning, and elevating risks before they escalate
• Coordinating communications timelines and outputs across teams
• Elevating critical matters to EMT as appropriate
• Acting as a central project manager for complex, sensitive communications
• Ensuring GSUSA staff are informed early and clearly on major decisions
• Strengthening internal cascades so staff are aligned with Council CEOs—not learning after the fact
• Driving quarterly alignment and review of internal governance communications
• Supporting Communications team members on thought leadership, including weekly email communication from the CEO
• Partnering with Talent & Culture team members to roll out business updates and reminders to team members
• Managing organization-wide Town Hall meetings, developing agendas and acting as project lead for preparing for the meeting
• Reviewing documents and providing feedback on long form content published by the organization
• Developing evaluation rubrics and decision frameworks
• Creating templates and repositories to streamline responses
• Recommending clear next steps aligned with strategy and capacity
• Management of a comprehensive and cross-functional communications calendar that is widely understood and adopted, and that brings a stakeholder lens to our communications
• Balancing long-term strategic initiatives with reactive demands
• Tracking enterprise priorities and upcoming deliverables
• Helping optimize how leadership time and communications