Sr. Director, Information Technology (North America)

Key Responsibilities

• Develop and execute ABCorp’s IT strategy, ensuring technology platforms support the company’s operational and commercial growth.
• Architect scalable systems that enable ABCorp to deliver advanced capabilities across payments, secure identity, instant issuance, and additive manufacturing.
• Align IT architecture with the company’s broader goals of operational resilience, ecosystem partnerships, and innovation.
• Design and manage a secure hybrid-cloud architecture supporting global operations while minimizing system latency across North America.
• Ensure enterprise platforms (including ERP and related operational systems) perform reliably across all North American facilities.
• Oversee data center strategy, networking, cloud infrastructure, and disaster recovery.
• Lead the optimization and integration of ABCorp’s ERP platform and supporting systems, including production scheduling and operational workflows.
• Ensure ERP architecture supports manufacturing operations, personalization, logistics, and fulfillment across multiple facilities.
• Drive improvements in system interoperability and automation across business units.
• Establish a robust enterprise data architecture enabling ABCorp to centralize, govern, and leverage its data effectively.
• Implement strong master data management practices across customers, products, manufacturing data, and financial systems.
• Enable advanced analytics and data-driven decision making across the organization.
• Oversee enterprise logical security architecture, ensuring compliance with PCI DSS and other relevant security standards.
• Implement robust security controls across cloud, infrastructure, applications, and manufacturing systems.
• Partner closely with security and compliance teams to ensure ABCorp maintains the highest standards of data protection and operational security.
• Lead IT support across ABCorp’s footprint, ensuring operational continuity and system reliability.
• Establish strong service delivery processes supporting manufacturing plants, corporate teams, and customer-facing systems.
• Ensure high availability, resilience, and disaster recovery readiness across all platforms.
• Architect systems that allow the company to execute emerging technology initiatives, including advanced payment solutions, digital identity, and integrated customer engagement platforms.
• Ensure ABCorp’s technology stack supports new product launches, ecosystem partnerships, and customer integrations.

Qualifications

• 15+ years of enterprise IT leadership experience, with significant experience in infrastructure and enterprise architecture.
• Demonstrated experience managing ERP systems in complex operational environments, ideally including manufacturing or regulated industries.
• Deep expertise in cloud architecture, hybrid infrastructure, and global system performance optimization.
• Experience operating in PCI-regulated environments or similarly high-security environments.
• Strong understanding of enterprise data architecture and master data management.
• Proven ability to lead global IT teams and complex technology transformations.