Sr. Director, Human Resources Business Partner and L&D

About the role

We are seeking a strategic, hands-on HRBP and Learning & Development leader to support an evolving sales organization. The Sr. Director, HRBP and L&D contributes to company performance by partnering with Sales and Operations leaders to align talent, organizational design, and capability building to achieve key business objectives.

Responsibilities

• Strategic HR Business Partnership
  Serve as a trusted advisor to Sales and Operations leaders, providing both day-to-day coaching and strategic counsel across performance management, compensation, employee relations, engagement, workforce planning, and organizational design.

• Partner with leadership to assess capability gaps (role clarity, skills, behaviors, and process adherence) and translate business needs into actionable people strategies and learning roadmaps.

• Ensure consistent and rigorous execution of performance management practices, including goal setting, calibration, feedback cycles, and development planning.

• Lead talent reviews, succession planning, and development planning to drive retention, internal mobility, and bench strength for critical roles.

• Lead and/or support annual HR cycle deliverables, including performance cycles, talent reviews, and compensation planning (merit and bonus).

• Learning & Development / Sales Enablement
  Design and deliver scalable Sales and Operations onboarding and ramp programs (new hire, upskilling, and role transitions) in partnership with functional subject matter experts.

• Create and continuously improve learning content and experiences, including facilitation, workshops, playbooks, manager toolkits, and self-service resources.

• Leverage AI capabilities to accelerate and enhance the creation of L&D content (e.g., sales playbooks, role-based learning paths, call coaching scripts, and microlearnings).

• Support development across product, process, skills, and leadership behaviors aligned to business priorities.

• Change Leadership & Transformation
  Act as a change leader within an evolving sales organization, supporting shifts in segments, territories, compensation plans, and operating rhythms.

• Data, Insights & Program Effectiveness
  Use data and insights (attrition, engagement, ramp time, quota attainment, internal mobility, and performance outcomes) to diagnose issues, prioritize investments, and measure program impact.

Qualifications

• Strong foundation in HR principles and practices, including employment law, compliance, employee relations, and performance management.

• Demonstrated experience supporting Sales and/or Operations functions, with strong business acumen and ability to influence at all levels.

• Exceptional communication, facilitation, and stakeholder management skills, with the ability to translate complex topics into clear, actionable guidance.

• Proven ability to coach executives, people leaders, and employees through complex and sensitive situations, balancing empathy, compliance, and business outcomes.

• Demonstrated Learning & Development experience, including needs assessment, program design, facilitation, and evaluation.

• Experience building or scaling onboarding and sales readiness programs and partnering effectively with cross-functional stakeholders and subject matter experts.

• Strong analytical mindset with comfort using people and business data to diagnose issues, prioritize actions, and communicate impact.

• Ability to operate effectively in a fast-paced, regulated environment with strong program and project management skills.

• Demonstrated ability to identify root causes and deliver practical, effective solutions to business and people challenges.

• Proficiency with Office 365 and experience leveraging HRIS, reporting tools, and learning platforms to scale programs and measure outcomes.

• Excellent organizational skills with the ability to manage competing priorities and deliver high-quality results under time constraints.