Sr. Director Head of Learning Integrated Operations & Business Analytics

About the role

The Senior Director Head of Learning Operations will optimize operations, streamlining engagement, scoping, budgeting, resource management, and reporting through technology and standardized workflows. This role leads to the design and rollout of repeatable processes, consolidates routine tasks into single effective operations vertically, and shares leading practices across internal teams, contractors, and off-shore resources to drive efficiency and scalability.

Responsibilities

• Oversee day-to-day commercial operations across LS, ensuring accurate forecasting, budget management, margin tracking, and resource allocation to meet revenue and utilization targets.

• Analyze end-to-end commercial workflows across SIM, Medical & Commercial Writing, BD, Creative, Production, and Tech/AI to identify bottlenecks, reduce cost to serve, and improve throughput and commercial scalability.

• Centralize commercial intake, reporting, and vendor management to streamline cross COE operations, accelerate project activation, and reduce operational friction across the commercial lifecycle.

• Monitor utilization, project financials, and margin performance, adjusting staffing and budgets in real time to protect revenue, improve profitability, and ensure commercial delivery excellence.

• Lead modernization and integration of LS and MODAL reporting systems to create unified commercial dashboards, improve forecasting accuracy, and enable real-time business decision making.

• Define and report on commercial performance metrics—including scalability opportunities, operational efficiency, client value delivery, and program ROI—using data-driven insights and executive-level dashboards.

• Develop and coach COE Leads on commercial analytics, operational KPIs, and monthly business performance reviews, establishing clear goals tied to revenue, margin, and operational efficiency.

• Lead the design and governance of commercial SOPs, best practices, and standardized templates across LS to ensure consistent delivery, operational scalability, and commercial compliance.

• Lead commercial performance reporting and operational reviews with Deployment Solutions leadership, ensuring clear visibility into revenue trends, delivery performance, risks, and cross COE alignment.

Qualifications

• Bachelor’s degree required; master’s degree preferred in Business Administration, Health Sciences, Operations Management, or related field.

• Up to 10–15% travel required for leadership meetings, operational reviews, and key stakeholder engagements.

• 12 - 15 years of progressive experience in operations, learning, analytics, or commercial leadership within clinical research, life sciences, healthcare, or a regulated professional services environment.

• Collaboration across teams and departments.

• Relationship building and management.

• Communication up/down/across organization.

• Strategic mindset.

• Workplace learning and technology expertise.

• Problem solving/data analytics expertise.

• People leadership.

• Resource allocation and management.

• Project management and organization skills.

• Detail oriented and quality focused.

Pay

The annual base salary for this position ranges from $162,000 to $218,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and/or individual performance.

Schedule

Flexible schedule to accommodate the needs of the role and the team.