Sr Director, Global Customer Services - (USA REMOTE)

For our client, we are seeking a Sr Director, Global Customer Services to join the team of a leader in the Business Services space. This leader will oversee a global customer service organization focused on elevating the customer experience, strengthening operational performance, and improving end-to-end service delivery. The role will shape the operating model for a complex, multi-country environment and partner closely with senior leaders across the business to drive alignment. The right candidate will bring deep experience leading transformational change, building disciplined service operations, and improving quote-to-book processes at scale. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $230,000 – $250,000 annually Responsibilities Lead the global customer service organization to enhance customer experience and operational excellence Design and improve the global customer service operating model in partnership with senior leadership Oversee customer inquiries, order management, and contract administration processes Establish global standards and service-level expectations for quoting and booking Implement customer service metrics and feedback mechanisms to improve customer satisfaction Drive operational excellence using business system principles and lead transformation initiatives Manage a high-performing global team and collaborate across various business functions Qualifications Bachelor's degree in business, operations, engineering, life sciences, finance, or a related analytical field 12+ years of leadership experience in customer service or operations, including global team management Experience leading significant organizational change across multiple countries Proven track record in executing transformation plans with disciplined execution Deep knowledge of transactional service operations and quote-to-book processes Business-side ownership of CRM, CPQ, or ERP deployments affecting order or service processes Expertise in continuous improvement methodologies like Lean or Six Sigma Benefits Comprehensive medical, dental, and vision insurance 401(k) plan for eligible employees Flexible remote working arrangements Paid time off to support work-life balance Commitment to providing enriching careers regardless of work arrangement Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.