Sr. Director, Franchise Partners
Job Overview
The Director of Franchise Partners is a strategic and operational leader responsible for managing and growing the company’s franchise network with the priority of helping our franchise partners grow and thrive. This role serves as the primary liaison between retail leadership and franchise partners, driving performance, ensuring compliance with brand standards, and fostering strong, mutually beneficial relationships. The Director will develop strategies to accelerate growth, align franchise operations, and enhance franchisee satisfaction.
Job Responsibilities
Relationship Management: Serve as the primary point of contact for franchise partners, building trust, resolving issues, and facilitating collaboration across teams.
Cross-Functional Leadership: Collaborate with marketing, supply chain, HR, and operations teams to support franchisee success and alignment with corporate objectives.
Project Management & Value Delivery: Oversee and advance joint operating initiatives between Cub and its Franchisees intended to improve visibility, efficiency and ability to make decisions.
Operational Excellence: Establish and enforce operational standards, best practices, and KPIs for franchise locations to ensure consistent customer experience and profitability.
Financial Oversight: Monitor franchise performance, review financial statements, provide actionable insights, and drive initiatives to enhance franchise profitability.
Compliance & Governance: Ensure franchise partners adhere to legal, regulatory, and brand requirements, managing risk and protecting company reputation.
Franchise Strategy & Growth: Develop and execute strategies to expand the franchise network, identify new market opportunities, and optimize franchise performance.
Job Requirements
Education/ Certifications: Bachelor’s degree in business, Retail Management, or a related field preferred.
Experience: Minimum of 10–15 years of leadership experience in retail operations, franchise management, or multi-unit management. Strong financial acumen with experience in P&L management and performance analysis. Exceptional communication, negotiation, project management and people skills. Ability to lead and inspire cross-functional teams and franchise partners. Strong analytical and critical thinking skills, with a focus on actionable insights.