Sr. Director - Enterprise Membership & Service

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We have compensation details: "$140000 - $160000 per year + bonus opportunities". So we can have a Pay section with that. Benefits: there is a Benefits paragraph listing many benefits. So Benefits section. Schedule: not mentioned, so omit. About the role: we have Job Description paragraph describing role. Could be About the role. Responsibilities: we have Core Accountabilities with many bullet points. Could be Responsibilities. Requirements/Qualifications: we have Qualifications Required Experience and Preferred Experience. Could combine as Requirements or Qualifications. Skills: not explicit separate; maybe not needed. We'll include About the role, Responsibilities, Qualifications, Benefits, Pay. We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, disclaimers, etc. Also remove application instructions, "Want To Be Notified..." etc. Also remove "About Ace Hardware Home Services, Inc." maybe considered boilerplate? It's about company but could be considered About the role? Probably not needed; we can drop as it's not directly about role. Keep substantive info. We need to preserve all substantive information; not invent or summarize away detail. Must not omit details like bullet points. Must keep all details from Core Accountabilities, Qualifications, Benefits, compensation. We need to use

• for any list of duties/requirements/benefits. So for Responsibilities we need to list each core accountability as list items. For Qualifications we need list items for required and preferred maybe separate lists? Could do two lists: Required Experience and Preferred Experience. For Benefits we need list items for each benefit. We must not create sections with filler like "commensurate with experience". Not present. Let's extract content. Compensation Details: "$140000 - $160000 per year + bonus opportunities". We'll put in Pay section as

  . Job Description paragraph: "The Senior Director, Enterprise Membership & Service Experience is responsible for the strategy, design, consolidation, implementation, governance, and ongoing optimization of the enterprise membership platform across all home services brands and branches. This leader serves as the executive owner of the membership business model and is accountable for transforming multiple legacy, branch-specific, acquired, and trade-specific maintenance plans into one standardized enterprise membership architecture. The role ensures the membership program delivers a consistent customer experience, clear customer value, operational scalability, recurring revenue growth, and long-term customer loyalty. The position partners closely with Operations, Field Service, Customer Experience, Marketing, Finance, Technology, Training, and Branch Leadership to create and sustain a unified membership model that supports both current operations and future acquisitions." We'll put that in About the role section as

  . Core Accountabilities: list of headings with details. Need to capture each bullet as list item. The headings: Enterprise Membership Consolidation, Enterprise Membership Design, Membership Implementation & Enterprise Rollout, Membership Growth & Retention, Member Experience & Service Excellence, Technology & Business Process Leadership, Leadership & Governance. Under each heading there are multiple sentences. We need to preserve all substantive information; we could combine each heading's content into a single list item, or break into multiple items. The instruction: use

  • for any list of duties/requirements/benefits. So we can treat each accountability as a list item, containing the detailed sentences. That preserves info. Thus Responsibilities section

    Responsibilities

    • Enterprise Membership ConsolidationLead the evaluation and consolidation of all existing membership and maintenance plans across the enterprise.Inventory and assess all current membership offerings across branches and service trades.Evaluate overlap, complexity, customer value, and financial performance of existing plans.Develop strategies to consolidate legacy, local, acquired, and trade-specific programs into a unified enterprise structure.Create migration plans that minimize customer disruption while improving operational consistency.Establish governance processes that prevent future fragmentation.
    ... etc. We need to ensure readability; maybe keep spaces after periods. We'll just copy text as is. Qualifications: Required Experience: list of bullet points. Preferred Experience: list. We'll create Qualifications section with two subheadings? But we only allowed headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use Qualifications heading and inside have two lists: Required Experience and Preferred Experience. Could also use Requirements heading for required and Qualifications for preferred? But we have both required and preferred; we can put both under Qualifications with subheadings as or just plain text. The instruction: use

    for section headings. Subheadings not specified; we can just use

    with bold? But we must not invent headings not allowed. Safer: Use Qualifications section and inside have two

    lists, each preceded by a

    describing Required Experience and Preferred Experience. That's fine. Benefits: list of benefits from the Benefits paragraph. Need to extract each benefit item. Benefits paragraph: "In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: Incentive/Commission/Bonus opportunities (Based on role / grade level)401(k) retirement savings plan with matching company contributions, eligible on your first day!Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.Warehouse Merchandise Discount!Paid time off & paid holidays (depending on role and month of hire)Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. Benefits are provided in compliance with applicable laws, plans and policies." We need to extract list items: Incentive/Commission/Bonus opportunities (Based on role / grade level); 401(k) retirement savings plan with matching company contributions, eligible on your first day!; Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.; Warehouse Merchandise Discount!; Paid time off & paid holidays (depending on role and month of hire); Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).; Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. Also maybe the sentence about helping locally-owned businesses etc is not a benefit per se but could be considered part of culture; but we can include as benefit? It's more about mission. Might be considered benefit but it's not a tangible benefit. Safer to include only those that are explicit benefits. The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep that sentence as part of benefits? It's under Benefits heading; it's substantive. Could be included as a list item? It's not a benefit but it's part of the benefits paragraph. Might be okay to include as a list item. However, to avoid inventing, we could keep it as a

    after the list? But rule says use

    • for any list of duties/requirements/benefits. So if we treat benefits as a list, we should put each benefit as
    • . The extra sentences about mission etc could be separate

      after the list. That preserves info. Thus Benefits section:

      Benefits

      • Incentive/Commission/Bonus opportunities (Based on role / grade level)
      • 401(k) retirement savings plan with matching company contributions, eligible on your first day!
      • Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
      • Warehouse Merchandise Discount!
      • Paid time off & paid holidays (depending on role and month of hire)
      • Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others)
      • Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support

      Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities. You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.

      Pay section:

      Pay

      $140000 - $160000 per year + bonus opportunities

      Now About the role: we have the Job Description paragraph. We'll put as

      . Responsibilities: list each accountability. Let's extract each accountability text exactly as in posting, preserving punctuation. Enterprise Membership ConsolidationLead the evaluation and consolidation of all existing membership and maintenance plans across the enterprise.Inventory and assess all current membership offerings across branches and service trades.Evaluate overlap, complexity, customer value, and financial performance of existing plans.Develop strategies to consolidate legacy, local, acquired, and trade-specific programs into a unified enterprise structure.Create migration plans that minimize customer disruption while improving operational consistency.Establish governance processes that prevent future fragmentation. Note there is no space after heading; we should add a space for readability but not change meaning. We'll keep as is but maybe add a space after heading: "Enterprise Membership Consolidation Lead the evaluation..." That's adding a word? Not adding, just inserting a space. It's okay. We'll do similarly for each. Enterprise Membership DesignServe as the architect of the enterprise membership platform.Design a standardized enterprise membership plan template.Define core benefits, service entitlements, and member value propositions.Establish pricing architecture and enterprise pricing guardrails.Create trade-specific options and add-on offerings where appropriate.Define eligibility requirements, enrollment standards, renewal policies, cancellation guidelines, and service commitments.Develop standard member communications and customer experience requirements.Create enterprise standards for loyalty, retention, and recurring value delivery. Membership Implementation & Enterprise RolloutLead deployment of the standardized membership model across all operating locations.Develop a phased implementation roadmap.Create enterprise rollout and adoption plans.Define branch readiness requirements and deployment standards.Lead pilot programs and enterprise-wide launches.Partner with field operations to operationalize membership benefits and service commitments.Establish implementation metrics and executive reporting processes. Membership Growth & RetentionDrive profitable membership growth while maximizing renewal and lifetime value.Develop acquisition strategies across customer experience centers, technicians, comfort advisors, and field teams.Increase membership conversion rates across all customer touchpoints.Develop renewal, retention, save, and win-back strategies.Analyze customer behavior and churn indicators.Create programs that increase engagement, utilization, and customer loyalty.Improve recurring revenue and member lifetime value. Member Experience & Service ExcellenceDesign and oversee a consistent member experience throughout the customer lifecycle.Create the enterprise member journey from enrollment through renewal.Establish service