Sr. Director, Delivery Management

Job Description

Why This Role
Uniphore is at an inflection point. The platform is mature, the market is moving, and enterprise customers are ready to deploy agentic AI at scale but only with a delivery partner who can meet them where they are, not hand them a playbook and walk away. The Regional Delivery Leader for America West is not a project manager with an impressive title. This is the person who defines what great AI delivery looks like in the field, who builds the embedded delivery capability, earns trust at the C-suite, and turns early deployments into long-term platform adoption.

What You Will Do

• Build and Lead the FDE Team
• Engage as the senior delivery voice in the sales cycle
• Drive Customer Outcomes
• Govern the Regional Portfolio

Success Criteria

• FDE team is hired, deployed, and operating at target utilization across at least three anchor accounts
• PoV Sprint model is live and being used as the standard pre-sales engagement in the West
• Two or more customers have expanded from initial deployment to broader platform adoption
• You are known by name in your customers’ C-suites not as a vendor, but as a transformation partner

Qualifications

• 12+ years in delivery leadership, consulting, or services — with direct experience building and scaling embedded or Forward Deployed Engineering teams
• Proven track record deploying FDE or technical delivery models in complex enterprise environments, including retainer-based and GSI co-delivery structures
• P&L ownership experience in a delivery organization — you understand margin, utilization, and the levers that drive both
• Deep domain fluency in one or more of: BPO/CX, financial services, insurance, healthcare, or telecom
• Experience leading enterprise AI, data, or platform transformation programs from pilot to production at scale
• Executive presence that earns credibility in both the sales room and the customer boardroom

Hiring Range

Hiring Range: $220,000 – $291,000 OTE

Location Preference

USA - CA - Palo Alto