Sr Director, Customer Education Portfolio

Key Responsibilities

• Define and execute a global Customer Education and Enterprise Enablement strategy aligned with business growth objectives
• Build and scale enterprise adoption programs and repeatable enablement frameworks for complex customers
• Lead AI-driven learning innovation, delivering personalized, data-informed education experiences at scale
• Oversee Dynatrace University, including digital learning, instructor-led training, certifications, and role-based learning journeys
• Partner cross-functionally with Customer Success, Product, GTM, and Services to embed enablement across the customer lifecycle
• Establish and track KPIs that connect education to adoption, consumption, retention, and expansion
• Lead and develop a high-performing global team while influencing senior stakeholders and driving innovation

What will help you succeed

• 12+ years of experience in customer education, enablement, or post-sales strategy within enterprise SaaS or technology
• 6+ years of experience leading global, cross-functional teams
• Proven track record of driving enterprise adoption and measurable customer outcomes
• Deep experience working with large, complex enterprise customers
• Expertise in digital learning, enablement strategy, and customer adoption models
• Experience leveraging data, analytics, or AI to improve learning or adoption outcomes
• Strong executive presence with the ability to influence senior stakeholders
• Experience in observability, cloud platforms, or enterprise software
• Experience building certification programs or customer academies
• Familiarity with digital adoption platforms and modern learning technologies
• Experience integrating product usage data into learning and enablement strategies

Why you will love being a Dynatracer

A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.

Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.

A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.

An environment that fosters innovation, enables creative collaboration, and allows you to grow.

A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.

A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.

Arranged compensation packages and stock purchase options with numerous benefits and advantages.

Compensation and Rewards: DOE, salary $275K-$290K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.