Sr Director - Crisis Management

About the role

We are seeking a Senior Director, Crisis Management to build and lead our enterprise crisis management program. This leader will set the strategy, governance, and protocols that prepare the organization to respond to and recover from critical incidents, emerging threats, and business disruptions. The role protects our employees, clients, operations, reputation, and physical and digital assets.

Responsibilities

• Develop, implement, and continuously enhance the enterprise crisis management program by establishing governance, response strategies, capabilities, frameworks, and protocols to effectively prepare for, manage, and recover from critical incidents, emerging threats, and business disruptions.
• Direct crisis response activities for high-severity incidents by convening executive leadership and cross-functional stakeholders to assess impacts, establish priorities, assign actions, and drive coordinated decision-making throughout the incident lifecycle.
• Ensure organizational readiness to identify, assess, respond to, and recover from incidents affecting employees, contractors, visitors, clients, operations, reputation, and physical and digital assets.
• Lead enterprise threat monitoring and intelligence efforts, leveraging internal capabilities and third-party providers to identify emerging risks, assess potential impacts, and inform proactive mitigation strategies.
• Design and lead tabletop exercises, simulations, and crisis drills to validate plans, assess organizational readiness, identify capability gaps, and strengthen cross-functional response effectiveness.
• Direct crisis triage and response calls based on established severity levels, conven