Sr. Director, Business Operations

About the Role

The organization is redefining property management for specialty real estate. Powered by AI and decades of industry data, the platform empowers thousands of self-storage facilities with an integrated technology platform. End-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, the organization helps them Win More every day.

Responsibilities

• Lead the Biz Ops / GTM Systems team and establish a clear operating model for intake, prioritization, portfolio governance, delivery, and stakeholder management.
• Set the strategy and roadmap for Salesforce and the broader GTM application ecosystem supporting Sales, Success, and Support, with a focus on integration, efficient data flows, automation, usability, and scalable adoption.
• Make pragmatic decisions about when to build, buy, integrate, consolidate, replace, or retire technology.
• Own the strategy, administration, and evolution of Salesforce across the company, with a focus on scalability, governance, usability, and business impact.
• Develop and recommend the strategy for the synchronization and integration layer between Salesforce, NetSuite, Zoho, and other core systems, including quote-to-cash, billing, insurance, payments, and related workflows, in partnership with the owners of those platforms.
• Partner with data, analytics, and platform owners to improve how GTM data is integrated, modeled, governed, and made available for reporting, automation, and AI applications.
• Maintain the reliability of production integrations and data pipelines through monitoring, incident response, change management, documentation, and continuous improvement.
• Drive the roadmap for sales and post-sales automation, workflow redesign, and systems optimization across revenue-critical processes.
• Improve data governance, data hygiene, lineage, and system integrity so reporting, automation, and downstream decisions are consistent and reliable.
• Lead tech-stack integration, rationalization, and consolidation efforts across Salesforce, HubSpot, Gong, NetSuite, Zoho, internal systems, data platforms, and other business applications.
• Partner with Sales, Marketing, Success, Support, Product, Payments, Finance, Engineering, IT, Security, and other business leaders to align systems investments and resolve cross-functional dependencies.
• Evaluate emerging technologies and move high-value automation, AI agents, and applications from experimentation into secure, governed, measurable production workflows.
• Reduce manual work by identifying root causes, redesigning broken processes, and implementing automation that increases speed, accuracy, and team capacity.
• Strengthen top-of-funnel and customer-lifecycle workflows, including lead management, routing, deduplication, validation, speed-to-lead, and post-sales automation.
• Own vendor evaluation and procurement for the Biz Ops technology portfolio, from requirements definition and vendor selection through contract negotiation, renewals, consolidation, and retirement decisions.
• Manage contractor and implementation-partner engagements, including scoping statements of work, setting delivery expectations and acceptance criteria, and holding partners accountable to outcomes.
• Develop leaders and individual contributors on the Biz Ops team while building stronger systems discipline, clearer ownership, and better cross-functional ways of working.
• Own the governance model for AI tools accessing systems of record, including agent permissions, human-in-the-loop requirements, write-action controls, monitoring, audit standards, and rollback processes.

Requirements

• 12+ years of experience in business operations, revenue operations, sales operations, or go-to-market systems, including significant leadership experience in complex B2B SaaS environments.
• Proven experience leading Salesforce strategy, administration, automation, and cross-functional systems initiatives at scale.
• 5+ years of people leadership experience, including experience leading managers and/or multi-disciplinary systems, operations, or business applications teams.
• Track record of leading teams that support high-volume stakeholder demand while improving prioritization, governance, and delivery discipline.
• Strong experience with process optimization, systems integration, data governance, and operating model design across multiple functions.
• Hands-on experience owning enterprise integrations between CRM, MAP, ERP, and other core systems, ideally on a modern iPaaS platform.
• Experience owning or partnering closely on a cloud data warehouse environment, including ETL pipelines, SQL transformations, and the data models supporting business reporting and critical automations.
• Ability to translate business complexity into clear roadmaps, pragmatic decisions, and measurable operational improvements.
• AI-forward leadership mindset, with demonstrated success using AI tools or automation to redesign workflows, increase team productivity, or improve business outcomes.

Preferred Qualifications

• Experience leading through acquisition-driven systems complexity, tech stack consolidation, or multi-instance CRM environments.
• Experience with HubSpot, Gong, Workato, Netsuite, lead-to-opportunity workflows, CPQ, order-to-cash workflows, and broader GTM automation ecosystems.
• Experience using Claude Code/Codex and CLIs to search, analyze, recommend, build, test, and deploy changes to business systems.
• Background supporting sales teams and adjacent functions such as marketing, post-sales, payments, or product-related operational workflows.
• Experience owning vendor selection, contract negotiation, and external delivery partners for a systems or business applications function, including consolidation decisions in a multi-platform environment.
• Experience building enterprise prioritization models and intake processes for systems teams with constrained capacity and broad stakeholder demand.
• Comfort operating in environments that require both strategic leadership and hands-on problem solving during periods of transformation.

Location

All applicants must be currently authorized to work in the United States on a full-time basis. The organization is a fully distributed company but is currently only registered for employment in certain states. To be eligible for employment, you must reside in one of the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation with a ‘take what you need’ policy.
• Be More – company rewards and recognition program redeemable for personalized gifts and experiences.
• 8 hours of Volunteer Time Off each year and opportunities to participate in offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for mental health.
• Access to mental well-being resources, including counseling services, stress management programs, and mindfulness workshops.
• Fully paid parental leave: 12 weeks for primary caregivers and 6 weeks for secondary caregivers.
• ‘Paw’ternity Leave and Pet Bereavement policies.
• Caregiver Leave: four weeks of fully paid time off to care for aging dependents or family members.
• $50 monthly home data stipend, plus a $250 home office sign-on bonus.
• Fertility care support options.
• Access to financial experts for informed decision-making.
• Direct Student Loan Payment Program (qualifications and eligibility rules apply).

Pay

The salary range for this role is $155,000—$190,000 USD. The compensation offered will fall within this range and will be based on internal budget, as well as skills and experience.