Sr. Director, Associate Development Technology Strategies, Solutions + Innovation

Solutioning

For annual strategic planning and on an initiative or project-by-project basis, translate business priorities into learning solutions powered through tech. Partner with the Performance Advisors, learning design/development leads, and continent learning teams to meet specific learner/business needs through maximized utilization of current learning tech and its specific features while also staying on top of where the space is heading, gaps, and future tech investments that may be needed.

Influence learning strategies and drive impactful learning solutions through thoughtful and creative application of our tech. Work with Associate Development colleagues to develop and drive use cases and adoption for new ways of learning. Combine science-driven learning with voice of the learner and business to result in useful, innovative tech-enabled experiences for our learners. Partner with deployment and continent learning teams to evaluate and drive adoption of new ways of learning and utilization of solutions.

Maximize our current tools to meet business/learner needs. Where required, develop high-level business requirements. Work closely with internal technology teams as they translate business requirements into technical requirements and work with our vendor partners through design phases. Prior to any launches, serve as voice of the Associate Development COE/learners/business stakeholders and validate that expected business outcomes are being met.

Voice of the Learner & Business

Ensure voice of the learner and needs of the business are represented in our HR technology strategy, technology stack and vendor roadmaps both near and long term. Partner with Associate Development colleagues and business stakeholders in order to conduct comprehensive, deeply insightful needs analysis so that we continually ensure learner and business needs are understood and capability gaps are identified.

Identify capability gaps (e.g. features) and work with internal technology partners to ensure capability requests are understood and prioritized with a focus on highest impact/highest priority needs are being addressed. Drive a continual feedback loop back to stakeholders representing learners and the business to communicate how capabilities are or will be met.

Roadmap, Strategy + Impact

Create a comprehensive Global Associate Development innovation strategy and roadmap inclusive of AI; gain buy-in from stakeholders and team members to shape, drive adoption of and evolve the strategy.

Keep the ADinnovation strategy ahead of the curve; continually assess the value and impact of new learning technologies, tools, and systems and serve as an evangelist for driving business and learner impact through tech. Drive a culture of benchmarking, researching the market and identifying learning trends that are relevant to Marriott in providing best-in-class learning experience. Care for the measurement + impact studies of our learning tools, programs, and solutions.

Manage the pull-through of our strategy into our ecosystem of digital learning solutions and modalities used to reach learners. In partnership with our internal technology teams, care for the strategic relationship management of current learning technology providers. Facilitate a strong partnership by driving business reviews and working to align priorities and roadmaps. Convey business/learner priorities and capability needs.

Education + Experience Requirements

• Bachelor's or Master’s degree, ideally in business, education, digital technology, user experience or a relevant discipline that provides a solid grounding on human behaviors and motivations
• Ten or more years of experience that includes learning strategy, innovation, strategy/solutions, or digital product management

This leader must:

• Be culturally aware, process-oriented with structured problem-solving skills, and an ability to work cross-functionally
• Have a consultative touch in the way they work – be an excellent listener, distill insights into action, and exercise creativity to meet stakeholder/user needs
• Have a bias for action and execution while maintaining a strategic mindset towards the future
• Be able to juggle multiple and shifting priorities while landing planes in a complex, global, matrixed environment