Sr Dir Product (Instore & Omni-Commerce)

Job Purpose

The Sr Product Director, In-Store & Omni-Commerce is a senior product strategy leader that is accountable for the vision, direction, and market success of ACI’s in-store and omni-channel payment offering for enterprise merchants. This role drives the strategic direction of the in-store/omni portfolio — in-person payments, unified commerce, and the convergence of physical and digital commerce experiences — and partners closely with Product Management, Engineering, Sales, Marketing, and Partnerships to translate that strategy into market outcomes.

Essential Duties and Responsibilities

• Collaborate to define and drive the multi-year product vision and strategy for ACI’s in-store and omni-channel commerce portfolio, ensuring our offering is architected and positioned as a cohesive, differentiated unified commerce platform.
• Partner closely with Product Management and Engineering leadership to translate strategic priorities into roadmap commitments, architectural decisions, and build / buy / partner choices.
• Drive the convergence strategy between in-store and digital commerce — ensuring ACI keeps pace with how merchants and consumers actually experience omni-channel today.
• Own customer discovery and Voice-of-Customer at the leadership level; translate enterprise merchant insights into clear product bets and differentiated capabilities.
• Establish portfolio governance to evaluate new opportunities, rationalize investments, and sunset non-strategic offerings in alignment with strategic priorities.
• Translate market intelligence on competitors and ecosystem players (acquirers, POS ISVs, terminal manufacturers, payment networks) into clear strategic theses and product bets.
• Serve as the external face of ACI’s in-store and omni-commerce offering — engaging key enterprise merchants, strategic partners, industry analysts, and payment networks to shape market perception and unlock product opportunities.
• Represent ACI in industry forums, conferences, and analyst briefings as a thought leader in omni-channel payments and unified commerce.

Qualifications

• 15+ years in payments, fintech, or commerce technology, with at least 7 years leading product strategy or product management at scale.
• Bachelor’s degree in business, or any related field.
• Proven track record of defining product vision, owning multi-year roadmaps, and bringing products to market for a platform or portfolio in B2B payments or commerce technology.
• Deep, demonstrated expertise in the in-store and omni-channel commerce landscape: in-store payment acceptance and the terminal / POS ecosystem (e.g., Verifone, Ingenico, PAX, NCR, Oracle, Toast), ISV and semi-integrated POS architectures, tokenization and network resilience, alternative payment methods, and unified commerce platforms.
• Vertical fluency in at least one of fuel & convenience, grocery, QSR, hospitality, or large-format retail — including how merchants in that vertical run their store operations.
• Strong customer discovery and Voice-of-Customer instincts at executive level — comfortable in the room with CIOs, CTOs, and Heads of Payments at enterprise merchants.
• Demonstrated ability to translate market intelligence and competitive signals into product bets and clear build / buy / partner decisions.
• Experience leading and developing senior product and cross-functional teams in a matrixed, global organization.
• Executive presence with experience influencing at C-suite level, both internally and with major enterprise merchant clients.
• Based in North America with willingness to travel for customer, partner, and industry engagements.

Core Capabilities

• Ensure Accountability: holding self and others accountable to meet commitments.
• Drives Results: consistently achieving results, even under tough circumstances.
• Customer Focus: building strong customer relationships and delivering customer-centric solutions.
• Cultivate Innovation: creating new and better ways for the organization to be successful.
• Collaborates: building partnerships and working collaboratively with others.
• Courage: stepping up to address difficult issues, saying what needs to be said.