Sr. Digital Solutions Analyst

Department: Information Technology | FLSA Status: Exempt | Working Status: Full-Time

About the role

The Digital Solutions Analyst acts as the main liaison between business stakeholders, IT, and external vendors to deliver scalable digital solutions across a portfolio of more than 50 enterprise applications. The role supports CRM, Basic Master Data Management (MDM), SaaS platforms, integrations, reporting, automation, and enterprise governance while driving continuous improvement and digital transformation.

Responsibilities

• Hands-on AMS project management, follow-up, and tracking (vendor resources, budget, comparison assessment, and SOW validation).
• Track and support the management of a portfolio of 50+ enterprise and SaaS applications throughout their lifecycle.
• Support Microsoft Dynamics 365 CRM or equivalent platforms.
• Support Basic Master Data Management (Customer, Vendor, Material, Product, Financial Master).
• Gather business requirements and perform fit-gap analysis.
• Produce functional specifications, user stories, workflows, and process maps.
• Coordinate implementations, upgrades, testing, cutovers, and hypercare.
• Support REST/SOAP APIs, middleware, ETL, SFTP, Azure Integration Services, and Power Platform integrations.
• Coordinate software vendors, AMS providers, and managed service partners.
• Maintain application documentation, SOPs, knowledge articles, and governance artifacts.
• Drive automation, reporting, and business process optimization.
• Ensure compliance with cybersecurity, audit, and corporate IT policies.
• Provide executive-ready status reporting and KPI tracking.
• Accompany UATs, SITs, and Integration tests.
• Track and control software licenses.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or equivalent experience.
• 5-8+ years working experience with Digital transformation Projects.
• AMS (Application Management Support) experience in SAP or other digital solutions.
• 5–8+ years supporting enterprise applications.
• Experience with CRM, MDM, SaaS administration, and enterprise integrations.
• Strong analytical, organizational, and communication skills.
• Ability to manage multiple concurrent initiatives.

Skills

Technical Skills

• Agile and Waterfall Practices (Scrum, SAFe, ITIL, or PMP certifications would be a plus).
• Microsoft Dynamics 365, Salesforce, HubSpot, or similar CRM.
• SAP 4/H Integrations.
• Basic SAP S/4HANA, SAP ECC, or other ERP platforms.
• REST APIs, JSON, XML, SOAP, Webhooks, SFTP.
• Power Platform, Azure Integration Services, SQL, Power BI.
• SharePoint Online, Microsoft 365, Teams, ServiceNow, UKG, DocuSign, Concur, Coupa, Adobe, and other SaaS platforms.

Soft Skills

• Exceptional organization and prioritization.
• Customer-centric mindset.
• Executive communication and presentation.
• Adaptability and continuous learning.
• Problem solving and analytical thinking.
• Cross-functional collaboration and stakeholder management.

Competencies

• Business Analysis – Expert
• Customer Relationship Management (CRM) – Advanced
• Master Data Management (MDM) – Advanced
• SaaS Portfolio Management – Advanced
• Enterprise Integrations – Advanced
• Vendor Management – Advanced
• Digital Transformation – Advanced
• Organization and Planning – Expert
• Communication – Expert
• Problem Solving – Expert

Success Metrics

• 99.9% application availability.
• On-time delivery of projects and enhancements.
• SLA compliance for incidents and service requests.
• Improved business process efficiency through automation.
• High user adoption and customer satisfaction.
• Improved data quality and governance compliance.
• Successful management of a diverse 50+ application portfolio.

Preferred Qualifications

• ITIL Foundation v4
• Leading SAFe / SAFe Agilist
• Professional Scrum Master (PSM) or Certified ScrumMaster (CSM)
• Microsoft Dynamics 365 Functional Consultant
• Microsoft Power Platform
• Microsoft Azure Fundamentals (AZ-900)
• SAP Business Process or S/4HANA certifications
• DAMA CDMP (Certified Data Management Professional)

Pay

$90,000 - $140,000