Sr. Business Digital Analyst

About the Role

We’re seeking a strategic and customer-focused Product Manager to lead the evolution of our digital and commerce experiences. This role sits at the intersection of business, technology, and user experience, and is responsible for owning the product roadmap that drives customer acquisition, conversion, and satisfaction across our online platforms.

Responsibilities

• Define and own the ecommerce product roadmap: Lead the strategic direction of our ecommerce platform by developing and maintaining a product roadmap that balances business objectives with customer needs. Ensure that initiatives are prioritized effectively to drive growth, enhance user experience, and support long-term scalability.
• Collaborate with cross-functional teams and vendor partners: Work closely with internal stakeholders—including UX, engineering, marketing, and revenue management—as well as external vendors to deliver new features, integrations, and optimizations. Align diverse teams around shared goals for successful execution.
• Analyze digital performance metrics: Monitor and evaluate key ecommerce metrics such as conversion rates, cart abandonment, and average order value (AOV). Use these insights to identify areas for improvement and inform data-driven decisions that enhance the customer journey and increase revenue.
• Translate business goals into actionable user stories and requirements: Convert strategic business objectives into clear, detailed user stories and technical requirements. Ensure development teams have the context and clarity needed to build solutions that meet both user expectations and business outcomes.
• Lead agile ceremonies and release planning: Facilitate agile processes including sprint planning, backlog grooming, and release coordination. Maintain momentum, ensure transparency, and deliver high-quality product enhancements on schedule.
• Promote an ethical and compliant culture: Demonstrate integrity, honesty, and respectful treatment of others, and speak up when observing misconduct or concerns.

Requirements

• Bachelor’s degree in Business, Hospitality, Accounting, or a related field is required. MBA or advanced degree preferred, especially with a focus on operations, strategy, or leadership.
• Minimum of 10+ years of progressive leadership experience in hotel, cruise, or port operations. At least 5 years in a senior management role, with a proven track record of leading high-performing teams and driving operational excellence.

Skills

• Deep understanding of cruise, hospitality, or leisure industry operations, including guest services, logistics, and operational workflows.
• Strong customer experience orientation, with a demonstrated ability to drive Net Promoter Score (NPS) improvements and deliver service excellence.
• Expertise in project management, operational reporting, and policy development, with the ability to implement scalable systems and processes.
• Excellent creative problem-solving and conflict resolution skills, with the ability to navigate complex challenges and lead through change.

Work Conditions

• This is an in-person role based in Orlando.
• Work primarily in a climate-controlled office environment with minimal safety/health hazard potential.
• Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Benefits

• Health Benefits: Cost-effective medical, dental, and vision plans. Employee Assistance Program and other mental health resources. Company-paid term life insurance and disability coverage.
• Financial Benefits: 401(k) plan with company match.
• Paid Time Off: 10 company-wide holidays plus 2 floating holidays. Full-time employees below Director level start with 15 days of vacation per year; Directors receive discretionary time off (generally 15 days), and VPs and above receive 21 days. Part-time employees with benefits receive time off based on hours worked.
• Other Benefits: Complementary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends.