Sr. Business Analyst - Digital Experience

About the role

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands, including Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, and Watershed Geo.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Responsibilities

• Accountable for creation and execution of detailed documentation of business requirements, processes, solutions, and test plans and scripts.
• Work with internal and external stakeholders to elicit business needs and priorities.
• Document the following requirements:
  • Business requirements
  • Functional requirements
  • User stories
  • Test plans/scripts
• Partner with UX/UI team to translate requirements into design documents.
• Coordinate and partner with Functional Analyst to deliver functional specs to the development team using existing templates to translate business needs to blueprints for development.
• Maintain documentation and write new documentation as needed, working with the development and business teams.
• Work with technical resources to translate business requirements into technical terms.
• Understand and explain the benefits of, and how to use, marketing technologies including content management, merchandising, loyalty, campaign, and other automated marketing platforms.
• Lead requirements review sessions to ensure final requirements are understood by all affected team members. Make adjustments as necessary to ensure clarity. Obtain final sign-off from all stakeholders.
• Facilitate internal client acceptance and testing as needed, including building out new sites, creating test scripts, capturing defects, and advising clients on methodologies.
• Participate in testing and validating new systems and processes to meet business requirements.
• Execute, coordinate, and assist to monitor the execution of all aspects of UAT testing according to the agreed test plan.
• Elevate defects and issues to development team for concurrence.
• Raise defects during execution and log them into QC.
• Identify opportunities for process improvements and contribute to ongoing optimization efforts.
• Experience leading backlog refinement sessions and partnering with development teams and the Business throughout the project lifecycle to answer requirements questions and unblock implementation.

Requirements

• Minimum 5+ years of experience gathering and documenting Business and Functional Requirements Documentation.
• Minimum 5+ years of experience with User Story Documentation.
• Experience working with Agile Delivery Methodologies.
• Minimum 5+ years of experience facilitating User Acceptance Testing.
• Demonstrated experience with website development, content management systems, and marketing automation platforms or similar technical skill set is required.

Qualifications

• Preferred CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) certification is a plus.
• Digital Agency experience is a plus.

Schedule

8-hour non-rotating shift, hours fall to in punch day, observed calendar, shift starts AM.