Sr. Digital Services Remote Support Specialist

About the role

Trane Technologies is seeking a Senior Remote Support Specialist in the Pacific Southwest Region. This role supports Trane Digital Services and Connected Mechanical customers.

Responsibilities

• Leverage HVAC knowledge and Controls skills to analyze, remotely diagnose, and optimize a variety of connected commercial and industrial HVAC equipment.
• Support Trane Digital Services and Connected Mechanical customers using Trane Connect and Command Center.
• Enable/mapping/tune equipment analytics, view remote diagnostics, perform connected inspections on BAS systems & mechanical equipment, and perform system optimizations.
• Maintain critical building metrics, check systems & equipment for operational integrity, and make small-scale adjustments to building system programming.
• Collaborate with salespersons, technicians, and other team members, as well as customers.
• Utilize exceptional technical, written, and verbal communication skills.

Requirements

• 10+ years of experience working with commercial HVAC equipment and Controls.
• IT/Network understanding – knowledge of IP/subnet/gateway and DNS importance.
• Ability to communicate effectively with other IT professionals.
• Ability to troubleshoot & inspect HVAC systems and mechanical equipment remotely.
• Operating knowledge of Microsoft Office and comfortable with hand-held devices (i.e. Smartphone, iPad).
• A valid driver’s license, with no major or frequent traffic violations.
• Flexibility to work overtime/weekends, as required.
• Flexibility to work in the field, at customer job sites, as required.
• Flexibility to travel within the Pacific Southwest region, as required.

Qualifications

• Strong ability to work in a team environment.
• A High School Diploma, GED, or equivalent experience.
• IT/Network understanding – knowledge of IP/subnet/gateway and DNS importance.
• Ability to communicate effectively with other IT professionals.
• Ability to troubleshoot & inspect HVAC systems and mechanical equipment remotely.
• Operating knowledge of Microsoft Office and comfortable with hand-held devices (i.e. Smartphone, iPad).
• A valid driver’s license, with no major or frequent traffic violations.
• Flexibility to work overtime/weekends, as required.
• Flexibility to work in the field, at customer job sites, as required.
• Flexibility to travel within the Pacific Southwest region, as required.

Skills

• Strong technical skills in HVAC control systems and mechanical equipment service.
• Experience with Trane Connect and Command Center.
• Ability to troubleshoot and inspect HVAC systems and mechanical equipment remotely.
• Proficiency in Microsoft Office.
• Comfortable with hand-held devices (i.e. Smartphone, iPad).

Benefits

• Comprehensive benefits package including health insurance, family building benefits, educational and training opportunities, and tuition assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off including 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Annual Base Salary Range: $48.00 - $59.73.

Pay

• Hourly base pay range: $48.00 - $59.73.

Schedule

• Monday to Thursday, work onsite with your colleagues.
• Fridays, choose your work location, balancing what your work requires.