Sr. Digital Services Remote Support Specialist

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business.

About the role

Trane is seeking a Sr. Remote Support Specialist in the Pacific Southwest Region. In this role, you will leverage your HVAC knowledge and Controls skills to analyze, remotely diagnose, and optimize a variety of connected commercial and industrial HVAC equipment. This role is primarily focused on supporting our Connected Mechanical Service Agreement customers. Work arrangement: located within the Pacific Southwest Region.

Responsibilities

A Remote Support Specialist (RSS) is a unique position dedicated to supporting Trane Digital Services and Connected Mechanical customers. The RSS will utilize Trane Connect and Command Center to enable/map/tune equipment analytics, view remote diagnostics, perform connected Inspections on BAS systems & mechanical equipment and perform system optimizations. Duties include, but are not limited to:

• Monitoring critical building metrics
• Checking systems & equipment for operational integrity
• Making small-scale adjustments to a building system programming
• Working in collaboration with salespersons, technicians, other team members, and customers
• Keeping current on Trane products concerning installation, operation, maintenance, service, and repair of direct digital control systems and mechanical equipment
• Representing the company by serving as a professional, direct customer contact
• Turning in all required paperwork and reports in a timely manner

Exceptional technical, written, and verbal communication skills are critical to the success of the RSS role.

Requirements

• Strong ability to work in a team environment
• A High School Diploma, GED, or equivalent experience
• Ten (10), or more years’ experience in HVAC control systems and mechanical equipment service; or equivalent combination of education and experience
• IT/Network understanding – knowledge of IP/subnet/gateway and DNS importance
• Ability to communicate effectively with other IT professionals
• Ability to troubleshoot & inspect HVAC systems and mechanical equipment remotely
• Operating knowledge of Microsoft Office and comfortable with hand-held devices (i.e., Smartphone, iPad)
• A valid driver’s license, with no major or frequent traffic violations
• Flexibility to work overtime/weekends, as required
• Flexibility to work in the field, at customer job sites, as required
• Flexibility to travel within the Pacific Southwest region, as required (travel expectations are less than 10%)

Environmental Exposure

• Must be able to safely and legally operate a vehicle using a seat belt
• Must be able to wear helmets, safety goggles, fall protection harness, and safety boots to safely perform job duties
• Must be able to twist the trunk of your body 90 degrees in each direction
• Must be able to squat and touch the floor with both hands
• Must be able to reach your hands over your head
• Must be able to stand on concrete surfaces for extended periods, routinely up to 4 hours
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, kneeling, and climbing ladders
• Must regularly lift and/or move up to 10 lbs., frequently lift and/or move up to 40 lbs., and occasionally lift and/or move more than 40 lbs.
• Must be able to safely use a ladder with a 350 lb. total weight limit, while carrying equipment of 50 lbs. or less
• Must be able to maneuver confined access areas, as small as 30” vertical x 45” horizontal
• Must be able to comfortably and routinely access rooftops with extension and/or fixed ladders at heights of 15’ to 20’, and occasionally, up to 50 feet +
• This role may be exposed to variable weather conditions, moving mechanical parts, heights, risk of electrical shock, noisy operating equipment, and other variable environmental conditions based on location

Benefits

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.

• Family building benefits including fertility coverage and adoption/surrogacy assistance
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
• Paid time off including 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave
• Educational and training opportunities through company programs along with tuition assistance and student debt support

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Pay

Hourly Base Pay Range: $48.00 - $59.73

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country.

Schedule

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.