Sr. Desktop Analyst
Job Summary
The Sr. Desktop Analyst provides hardware, software, and application support for Windows and Mac devices and conducts desktop and laptop imaging and software deployment. In addition, this role manages the related IT support team queue and participates on project teams.
Responsibilities
- Provide hardware, software, network, and application support for Windows and Mac devices.
- Conduct desktop and laptop imaging and software deployment.
- Manage the related IT support team queue.
- Assist in ensuring all F&G end‑user systems are compliant with required security standards.
- Follow Standard Operating Procedures for desktop virtualization environments.
- Follow F&G desktop‑related testing strategies and document results.
- Diagnose and troubleshoot problems within the virtualization desktop environment.
- Review, test, and deploy various software and application updates through multiple deployment mechanisms and systems.
- Support IT infrastructure project tasks and continue ongoing support as assigned.
- Participate on project teams for IT infrastructure project initiatives.
- Act as a customer liaison for day‑to‑day support activities as necessary.
Requirements
- Associate’s Degree (preferred emphasis in Computer Science or MIS) or equivalent experience.
- 4–7 years of experience in corporate desktop engineering or related field.
- In‑depth understanding and working knowledge of desktop operating systems.
- Understanding of desktop virtualization concepts and strategies.
- Experience working within an IT organization in the financial services industry.
- Experience in VMware virtualization with a focus on VDI.
- Experience with application virtualization and application streaming concepts and strategies.
- Experience delivering VDI to various types of endpoint devices.
- Experience integrating and supporting Microsoft Windows in a VDI environment.
- Expertise in desktop support on a Microsoft Windows network.
- Proficiency with various laptop, desktop, and peripheral hardware.
- Experience with various incident ticketing systems.
Knowledge, Skills & Abilities
- Strong customer service skills.
- Organizational, communication, and time‑management skills.
- Interpersonal and presentation skills for interacting with team members and business units.
- Analytical, problem‑solving, and decision‑making abilities.
- Ability to work effectively in a team environment.
Other Requirements
- Perform other functions, duties, and projects as assigned.
- Regular and punctual attendance.
- Minimal travel required (less than 10%).
Pay
The targeted hourly rate range for this role is $38.46 – $43.27. Actual hourly rate may be above or below this range based on factors such as location, skills, relevant experience, operational needs, internal parity, and other considerations permitted by law. Certain roles are eligible for additional compensation such as an annual bonus, awarded based on individual and company performance.
Benefits
- Medical, dental, and vision coverage.
- 401(k) plan with company match.
- Short‑term and long‑term disability coverage.
- Basic life insurance.
- Paid holidays and personal days.
- Wellness incentives.
- Tuition reimbursement.
- Additional benefits detailed on the company benefits page.
Work Environment
F&G offers a flexible employee‑centric environment with options for in‑office, hybrid, and remote work arrangements. During the hiring process, you will work with your leader to determine the best setup for your role. The company complies with federal and state disability laws and provides reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship.
About F&G
Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life‑insurance products to individuals seeking security in retirement and protection during life’s unexpected events. Recognized as a national Top Workplace and an Iowa Top Workplace, F&G is an equal‑opportunity employer that values collaboration, authenticity, and dynamic teamwork.